If you are concerned about the manner in which DCJ has handled your personal or health information under thePrivacy and Personal Information Protection Act 1998(NSW) and or theHealth Records and Information Privacy Act 2002 (NSW), you may contact the Open Government, Information and Privacy Unit atprivacy@dcj.nsw.gov.auor alternatively by telephone on(02) 9716 2662. There are some services we cannot help you with for example, Centrelink, banks and legal services. You will need to give the event number to Maintenance Line staff when you call to request a repair. All parties must ensure that information is restricted to those who genuinely need to know. You can report fraud, misconduct or corruption through our feedback tab. Registrar of Community Housing Locked Bag 4001 Ashfield BC 1800 Our email is registrar@facs.nsw.gov.au Our telephone number is 1800 330 940 How we handle complaints and enquiries Any complaint we receive regarding another government agency will either be forwarded to that agency for their action and response or resolved directly by Service NSW. The grounds for complaint we can consider relate to: If our response to your complaint is likely to be significantly delayed, we will let you know about the delay. Email:AssistedBoardingHouses@facs.nsw.gov.au. Read more about making a public interest disclosure (whistleblowing). The NSW Ombudsman aims to improve the way public and community services are managed by working with state and local government agencies, and some child and family service providers. DCJ Housing will encourage tenants to sort out their own problems with other tenants between themselves or through mediation. Our website uses an automatic service to translate our content into different languages. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. eTendering - Transport for NSW (Roads and Maritime Projects) - Current E-mail: customersupport@jaggaer.com. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. Feedback and complaints - Communities and Justice If we can handle your complaint, continue to Step 3. We usually expect you to contact the agency with your complaint, before you make a complaint to us. Community Services Enquiry, Feedback and Complaints Unit. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. This means that another, more senior staff member will look again at your complaint, and decide whether or not it was handled fairly and reasonable steps were taken to resolve the issue. However in a very small number of cases some complainants behave in ways that are inappropriate and unacceptable despite our best efforts to help them. update contact details, including emergency contacts. An online form is available where the provider is registered under the NRSCH. These translations should be used as a guide only. In NSW, government-owned and managed social housing is provided by the Department of Family and 1800 000 164(9am to 4.30pm Monday to Friday)complaints@facs.nsw.gov.auPost:Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131. We can handle complaints about most NSW government agencies, including: For a step-by-step guide to making a complaint, see How to make a complaint. Information about NCATs power to resolve tenancy disputes relating to community housing is available here: NCAT - Social Housing. We also support people with disability and Aboriginal peoples, and have information in easy English and other languages. The NSW Government eTendering website lists upcoming, current and closed business opportunities that have been provided by agencies. For further information. Your report is confidential and we treat it seriously. If possible, we will also give you an estimated timeframe for our response. Visit their website or call them to find out how to complain to them. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. For complaints about: We cannot handle complaints about other independent integrity commissions or bodies, such as: If you are finding it hard to know who you should complain to, we canhelp you make a complaint. Anonymous complaints will be registered and referred to the relevant area for review. If you contact us by phone we will endeavour to transfer your call to the relevant agency, or provide you with that agency's contact details. If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. Courts and tribunals are separate from Government. For complaints about alleged corrupt conduct of councillors or council staff, contact the Independent Commission Against Corruption (ICAC). Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. For complaints about private health insurance, contact the Commonwealth Ombudsman. The Attorney General and this Department do not have the power to investigate the conduct of judicial officers, such as judges and magistrates. You may need to show this to us if your complaint is not resolved. Complaints about an organisation funded by DCJ to provide services on its behalf, in relation to accessing a service, service delivery, or the organisations management practices can be made directly to the organisation in question, or to DCJ via theDCJ Your Feedbackwidget. This function is given to the Registrar by section 10(1)(e) of the Community Housing Providers (Adoption of National Law) Act 2012 (NSW). We value your feedback on how we have handled complaints and communicated the outcomes to you. To ensure Service NSW handles complaints fairly, efficiently and effectively, we adhere to the Service NSW Complaints Handling Policy. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. The way we collect, store and use any of your personal information is regulated by law. provide you with further explanation of a decision that has been made. Tenants are best contacting their tenancy manager of their housing provider. Western Region. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. If they are unable to sort out the problem, you can complain to FACS. Having trouble with unlawful development activity? For complaints aboutCorrective Services, pleasecontact Corrective Services. Complaints about community services - NSW Ombudsman Registrar of Community Housing - Enquiries & Complaints Repairs, modifications and maintenance to a property | Family We will treat your complaint confidentially and seek your permission before telling the agency that we have received a complaint from you. The Registrar of Community Housing is within the Ombudsmans jurisdiction. make payments to accounts. Refer to our FAQ sheet, Complaints about other public sector agencies for information about the role of the NSW Ombudsman, information about the complaint handling process and how to make a complaint online. See Advocacy and Legal Services below. Service NSW is committed to providing excellent customer service. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). being bullied by other residents. You can ask someonesuch as a family member, friend, or community workerto help you or to submit the complaint form for you. You can submit an appeal using the online appeal form located on the HAC website. Service providers can make contracting complaints to DCJ about DCJ or about the services or management practices of an organisation funded by DCJ. Anyone who has concerns about whether a registered community housing provider is meeting its responsibilities under the National Regulatory Code can notify us of their concerns or make a complaint. Contact the Commonwealth Ombudsman. Sydney NSW 2001. We canhelp you make a complaint. Registrar of Community HousingPO Box 2236Burwood North NSW 2134, Information sheet for complainants PDF, 34.67 KB. refuges for women, children, men and families. An appeal can be made if you feel we have not followed . If you are being held in custody, and want to make a complaint about Youth Justice or Corrective Services, see Complaints about custodial services. 1800 422 322(9.00am to 4.30pm Monday to Friday)feedback@facs.nsw.gov.auPost:Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. Just let us know: We cannot provide you with legal advice. We cannot handle complaints about most private companies or small business, including: Contact Fair Trading or call Law Access NSW on 1300 888 529. The following list of links that will help you find the right place to make a complaint. Your rating will help us improve the website. This includes tenants, tenant advocates, and people who work with providers. Go to www. You need to give them a chance to sort out any problems first. Contact the NDIS Quality and Safeguards Commission. Toll free: 1800 451 524 (Australia wide) National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. If a complaint is serious or complex, it may take longer. We'll contact you within 2 weeks to give you an update on your complaint. If your complaint is justified, we can do one or more of the following: If you have made a compliant to us and you are dissatisfied with the response, you can write and ask for the area which handled your complaint to conduct an internal review. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. We also provide additional support for people with a disability to make a complaint. Contact us - Communities and Justice To enquire about accommodation, please contact Housing NSW on 1800 422 322. Tenants will be referred to Community Justice Centres for assistance when required. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. Call 1300 652 488 to arrange a translator to speak in the language you need. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Changes to your tenancy: tenant factsheet, Privacy and personal information notification. Contact the Telecommunications Industry Ombudsman. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Housing Complaints, Appeals & Feedback: Home In Place You will need their permission to do this. If you are dissatisfied with a decision of a court or tribunal, you may enquire about your appeal options. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. Can I appeal more than once? DCJ Housing will investigate complaints against tenants where there is an alleged breach of the tenancy agreement. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Making a complaint is free. private correctional centres for example, Junee, Parklea and Clarence. MyHousing mobile app | Service NSW 4 Parramatta Square, 12 Darcy St, Parramatta, NSW 2150 Map. commence a formal maladministration investigation into your complaint.

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