Your IP: Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Pick a certificate to get started: We are sorry that your experience didnt match your expectations. Manage My Order. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. I found it quicker to drive to County Bureau of Vital Statistics, than to wait for VitalCheks to process my request. Vital check is terrible to say the least.I ordered a birth certificate in Oct 2022 and it's now Feb 2023 and still nothing. But when I went through the form process and added next day UPS it still said 18-20 days to process. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. thank you. These guys are a fraud. We appreciate you placing your certificate order through VitalChek. They are probably legit, but if you are ordering your Birth Certificate just do yourself a favor and order your death certificate along with it because you will probably be dead before you get it! My dad needed his birth certificate in order to apply for TSA Precheck. Still haven't received it. Going to the vital records office in person is often the quickest and least expensive method to obtain a vital record but it is not always the most convenient and that's where VitalChek may be the best ordering method. Step 1. If your state uses VitalChek, all you need is your eight-digit order number and six-digit PIN number to check on the status of your birth certificate delivery. Ask VitalChek for a link through which you can query the governmental agency about the delay--still does not guarantee the governmental agency will respond--if the VitalChek's estimated delivery time has been exceeded. The quickest way to reach us is by private message at Facebook.com/VitalChek. If I could give minus 5 stars I would! Products used:None, they made it impossible to submit required documents. You have questions about how to obtain vital records. Final Edit: 11/16/18 11AM: It's here. All Rights Reserved. Why can't they track down a person's death. Nope, this is legit. I am rethinking my account with them right now and will probably cancel it. Closed. I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. I mean forever. America's Leading Source for Government Certified Vital Records. You can email the site owner to let them know you were blocked. PLEASE DO NOT USE THIS COMPANY!!! I assumed I would never receive the BC, or if I did, it would be bogus. A $15 birth cert turns into $50 because they scam you on the mailing options. If you have already submitted your order. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Poor business. I asked for experience and duration. I wish I could cancel my order but I'm sure they'd find some way to screw me over. when i try to check status it tells me my pin has expired for security. Every time I called to ask for an update there was an excuse about a backlog. Due to the higher costs associated with our Rush Packages, they have additional refund policies. Vital Records Online 2021. Stay away! My mother-in-law seems to think I'm tech savvy when it comes to the internet, which I would say is a stretch lol. Short Form Birth Certificates are the default certificate and are standard issue. DO NOT use this service if you really need your documents. I really wish I had checked these reviews before I ordered my birth certificate. This place is HORRIBLE! I'm contemplating using it to obtain my birth certificate for my passport and I'm very suspicious of the site. Performance & security by Cloudflare. VitalChek ranks 4th among Birth Certificates sites. No receipt of document or email concerning document. Click the Reinstate Order button. After you place your order, you will be notified if any Identity Verification Documents are required. seconds I'd like to contact customer service. It tool SIX months almost to the day. Order Status. on march 28th an email said to expect it by april 9th. Log in to manage your order. Order has been cancelled. We are updating our website, so you might experience either the old or new version. They asked for all my important documents for my sons birth certificate and then closed the account. The only thing faster is doing it in person - but that's not always possible or convenient, and that's why we're here. So, my Father-in-law's brother just moved in with them and needed his birth certificate and without my knowledge, they used a website called "http://yourvitalrecords.com/". Most agencies will list the parents names on the birth certificates. Step 3. I contacted my city that I was born in NY. No amount of time with customer service solved anything. Tip for consumers:Don't waste your time or money! Some fields have been entered and saved in VPS. Again I got the NH phone number. Ok fine I understand. If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result. You can email the site owner to let them know you were blocked. Step 3: Order Cancel prompt appears. Its sad that you have to check on every company before making a purchase these days. Ridiculous process for getting local records I had to research for the information on my county's website to even make my request to VitalChek, but had to pay double the cost of the county document to have ViralChek get my county to mail me the document from an office that turned out to be about a mile from my house. For domestic mailing it's supposed to be free. 3. Again, thank you for your feedback. My bank account was already charged and 6 months later, I do not have my order. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. Vital Records Online uses the information users provide on its website to pre-fill your application documents. It's shameful to say the least and each state should reconsider using them. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Orders can be cancelled at any time (prior to theend ofday closeout process)until they have been paid. The beleaguered company has laid out what the action means for its customers in an online FAQ . I am submitting a consumer fraud complaint with the NYS AG today. i ordered sometime around august 20th. VitalChek ranks 3rd among Birth Certificates sites. it is now september 10th and nothing. Please allow 2 to 4 business days (excluding holidays and weekends) for document verification. Obtaining a Record With Power of Attorney. Our fees charged are for the preparation of your documents and do not include the fees for obtaining these vital record documents, which you will need to pay separately to the Health Department. Do you want to continue your session. Absolutely absurd. The quickest way to reach us is by private message at Facebook.com/VitalChek. Contact Us Email Us If you did not find what you needed in the FAQ section, please email us and we would be happy to assist you. New comments cannot be posted and votes cannot be cast. Need help with your Amendment or Correction request? Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. The worst Lack of service steals your money no kind of help they just want to talk over you and make it same like it your fault when the info is not giving on the web site lies about shipping being charged 20$ for 3-5-7 business days and still gotten in 21 days and or 25 if you want to count the Saturdays I wouldn't use them again and recommend them nobody else. Indistinguishable from a scam. They keep rejecting it Asked for a refund since they cannot deliver and the rep said no and if I didn't answer her right away she was ending our chat. Find out how we combat fake reviews. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. They charge you up front, and do not refund your $$ no matter how bad a job they do! Again, thank you for your feedback. They did nothing to attempt redirecting delivery to a date Id be in. Very frustrating. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. To make sure I received it. They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. Vitalchek says they have no record of a cancellation and refuses to refund my order. May | 2.8K views, 54 likes, 15 loves, 21 comments, 4 shares, Facebook Watch Videos from ABS-CBN News: Start your day with ANC's rundown of news you need to know (1 May 2023) Fees are non-refundable. I have no idea how they are still in business. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. Scan this QR code to download the app now. To correct an error on your certificate, you will need to contact the vital record agency who processed your request. So I know that adds a couple of days to it. Your orders. Again, thank you for your feedback. Not really holding out hope I'll ever get my birth certificate. Claim your profile to access Trustpilots free business tools and connect with customers. We guarantee 100% success in the delivery of your official vital record application materials to your home address. i have not yet received the birth certificate. We are sorry that your experience with VitalChek didnt match your expectations. I've spent 1 hour on the phone 3 separate times to vitalchek, only to be told I'll have to contact OR vital records. All my needed documents are submitted including ID and order form. The "manage your order" page on their website shows as "Page not found." I placed the order 10 days ago on a supposedly 1 day transaction. An identity Verification Document helps ensure the security of important documents such as vital records by verifying the identity of the person requesting the documents. They are vital records, for crying out loud. What to Do If Your Social Security Card Is Stolen? I logged onto VitalChek to get a copy of my birth certificate. ---------------------------------- Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. They stole mine! seconds Processing 5 to 8 business days. Ordered birth certificate 1/17/23 still waiting 4/28/23. Two days later I received a letter via UPS stating they couldn't locate the records. That's ridiculous, up surd. I don't want them getting fucked over cause I'm exhausted and missing something, does this seem legit? 8/15/2022 order has not been received. We appreciate you placing your order with VitalChek and sharing your feedback. Poor communication and bad service! Never received certificate or follow up calls. Emailed for update on 2/6/23 they replied needed info for order. Finally reached a supposedly functional human at OR State who said he cancelled the order and I would receive a full refund. Do you want to continue your session? Support Manage My Order Thank you for placing your order on VitalChek.com. We are updating our website, so you might experience either the old or new version. Vital record agencies will not fax or email certified copies of vital records. VitalChek accepts Visa, Mastercard, Discover, and American Express. If unable to locate your . I called them and was immediately put on hold. We provide application preparation assistance services that will help you save time in any vital record application process. I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. They are the only game in town and they know it. Why couldn't they have contacted me for further information? Just call your local county office and ask them for help. I followed their links to order my Birth Cert "Electronically" they provide three thrird parties. I see there are a lot of complaints about the same issues with this company. Go to Your Orders and select the order you want to cancel. Like most people that have asked about birth certificates for passports, and have been reference to Vitalchek, I don't see any answers about how the process was. Order has been transmitted to the Agency. Also, why was a high dollar amount charged? Manage your Amendment/Correction order, including checking your order status. Avoid them at all cost!!!! Emails are not returned. You cant cancel. Your orders on VitalChek may vary depending on a number of factors. I sent Vitalchek $143.75 on 3-13-2023 for certified copies of my sister's death certificate. I've been trying to reach someone to purchase My BC, and they wanna charge Me 60.00 for My own BC. Tip for consumers:Don't order anything through the state of NY. Is the site worth using? I ordered my birth certificate in June and 7 months later finally received the email that my order has been shipped. I don not know who else to contact to see what is going on with my order. Needed to send my marriage license which when photographed, the seal does not show up. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation. We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. VitalCheck is a third party company that has no way of finding out prior to you placing an order with them (and paying them a decent amount of money) if the record you are looking for actually exists or if its in the state where you think it should be.Vital check did not disclose that they do not have this ability when placing the order, in fact, when you enter all the information in of the person you are looking for it tells you at the bottom that there is a match. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. $50+ dollars and over 3 months later, I'm incredibly frustrated. Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. They plain ripped me off! Service 213 Value 206 Shipping 186 Click here to receive an estimated processing time, For more information, please watch this video, please use the order number and pin from your confirmation email to log into My Order to see the status, Required documents such as the Identity Verification Document may be submitted electronically by using your order number and pin (see confirmation email) to log into My Order, For more information on how to upload required documents, click here, Click here to receive an estimated cost (estimated cost does not include shipping fees), Click here for a listing of Secretary of State web sites and contact information, Please use the order number and pin from your confirmation email to log into My Order to see the status, You may check the status of your order by using your order number and pin (see confirmation email) to log into My Order, Please visit Agency Listings for a list of all the vital record agencies who provide certificates. Sell it? If you are married, this would be your first and, Maiden Name This is the last name of a person before. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Ordering my child's birth cert online was easy and simple. Thank you for placing your order on VitalChek.com. One week later I had a copy from NY state. It is August 18th and I ordered on January 20th! 92.48.104.153 I paid over $30 to get my grandfather's death certificate from the City of New Haven, Connecticut. Terrible customer service, over charges, and does not fulfill commitment. I'll update with details. DISCLAIMER: VITAL RECORDS ONLINE is an independent private preparer that is not affiliated with any government agency. Much faster, cheaper, and overall a better experience than through the state. I'll be reporting them to the Federal Trade Commission, the Better Business Bureau and any other site that offers the ability to review this company. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. What to Do When I Recently Changed My Name. Sometimes canceling your order is the best option to save you time and money. My suggestion is DO NOT deal with VitalChek! Your bank will definitely get you your money back. No reply to the complaint I made at that point. Customer service is not worth the time or energy it takes to call, text or whatever means they offer. Cloudflare Ray ID: 7c0ed30ebe82af45 It is now 3/20/2023. I am super pleased with VitalChek. Please refer to the resources below to see how VitalChek can assist you. As of 2/13/2023, the order was "In Progress." If the information you find is not sufficient, contact the VitalChek customer service team and ask . Order is cancelled and Order Status changes to Cancelled, OrdersHow to Reinstate a Cancelled Order Some of them include; 1. Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. After placing your order on VitalChek.com, your order number and pin will be displayed. Sent in to get my BC. Tip for consumers:Do Not Use! and then also have to send money to requested state? The 'Manage My Order' tab allows you to check the status of your order on VitalChek whenever you please. I have called numerous numbers for months and I cannot get a person on the phone. in the end to just go through the regular process. Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. I actually had it in hand on the 18th business using overnight UPS Air. Guess what? No reply to the complaint I made at that point. I placed an order 4/30/2020. Kill 2 birds with one stone. I placed an order with them for a birth certificate for $23 on November 20. Completely unacceptable. This company is very misleading and feels like a scam. Not worth the $60.. Costs can vary depending on type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. Its fraudulent and quite the scam. Dont waste your time with this company. How Do I Replace My Social Security Card? The quickest way to reach us is by private message at Facebook.com/VitalChek. We are sorry that your experience didnt match your expectations. Tip for consumers:Don't bother. Hundreds of government agencies nationwide exclusively trust VitalChek for accepting their vital record orders. VitalChek estimated 10-15 business days for delivery. The max file size is 10MB. DI downloaded their form. Identity fraudulent uses? Birth certificate for ca ordered months ago and not received. Call your bank why wait. We also ensure all reviews are published without moderation. I tried ordering my birth certificate on VitalChek and once I kept clicking to see what requirements I need to finish, it just sends me back to login in all over again and the customer service is horrible they don't even answer you, trying to cancel whatever I placed an order for has been so difficult. Agency processing times do not include shipping. Ive emailed twice no response. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. You have no option but to use them to order a vital record online. This was the worst company Ive ever had to deal with. Please contact us with your order number so we can assist you. In these circumstances, you will be refunded the entire amount you have paid. I paid and waited. In Progress. Received email on 2/3/23 stating shipping delay. I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day! The type of certificate you want (the amount of information provided, certified or non-certified certificates, genealogical requests, etc.) i ordered a birth certificate on june 26th, was told it was sent on july 26th. If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at Facebook.com/VitalChek (you will usually get a response in a matter of minutes); email vitals.customerservice@vitalchek.com; call us at the number listed your order confirmation email. This has happened in the past. Tip for consumers:Fraud factory, not legit service. Locate the order using the Search function and view it in the Death Certificate Request screen. If you did not provide your email during the order, VitalChek sent the receipt to your mailing address. A scam with no quality control or genuine customer service. VitalChek has a rating of 1.98 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Canceled Orders. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. If you need assistance, please contact us with your order number. Cancel Items and Orders You can cancel physical items or orders that haven't entered the shipping process yet. View the Cancelled order in one of the Order Create tabs ( Order Details, Correspondence, Order Summary, Comments or Attachments) Step 2. This allows you to track your package and confirm delivery. not, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I verified the date of death with the hospital where she died, so I know I provided the correct information. On the state website it states the cost of using this service, "unless an issue is identified". Select Cancel items These people are a joke. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. Companies can ask for reviews via automatic invitations. No refund will be issued should the above-mentioned circumstance occur. How do you promote free regular mail but force orders to pay for next day air? If you are requesting a copy of your birth certificate to obtain a passport, please select Passport as the reason that you are requesting a copy of your birth certificate during the ordering process. If you have any questions, please contact customer support. 0/10 would never recommend using this service again. If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. I wish I never went through them. Hello Maureen. Information listed on birth certificates may vary depending on the vital record agency processing the request. How to Reinstate a Cancelled Order. Was told it would be here on April 7th and UPS shows a tracking number but has no information because they have not received a package from VitalChek. To protect against identity theft, the agency you are ordering from requires that the certificate be shipped to the address associated with the credit card used. Saying 'It is legitimate. The item is out of stock. VitalChek does not have access to any vital record, or the information contained therein. Please contact us with your order number via private message at Facebook.com/VitalChek. I do t think this company is real. Whether it is necessary to have a search for the vital record 2. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We appreciate you placing your order with VitalChek and sharing your feedback. Find more information about authorization holds here. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. Due to strict security requirements, the only way to gain access to that information is to place an order for a copy of the record. Order has been cancelled. 0 CalamityLeo 4 yr. ago Your session will expire in Order Status. This website is using a security service to protect itself from online attacks. However I'm only a state away. So, they have no interest in customer service. The documents and forms that we will fill out on your behalf can be obtained as blank forms free of charge directly from the Health Department, or possibly, elsewhere online.
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