However, these sites usually do not offer refunds if the buyer cannot make the rescheduled date, so ticket holders are then told to resell their seats (benefiting the resale site twice over with its selling fees). You must add a payment method to your AXS account, and following verification, will be paid within 10 days of your event taking place - this can be paid via PayPal or to your bank. This is the only way to insure that a Semsterticket can be provided to . Eventually, though, those of us who had tickets to concerts and other events now sidelined by the coronavirus will have to figure out if, when and how to get our money back. They are the instantly available for resale for 3x the price. Third-Party Resale Tickets: Everything You Need to Know You can email the site owner to let them know you were blocked. If you need to exchange a damaged item for the same item, please send us an email (info@first-avenue.com) including your order number and a photo of the damaged item. mail Also that I could receive a full refund for my ticket if a pass didnt become available. I bought tickets to see Breaking Benjamin and Papa Roach.. Then just a week before the show Columbus Ohio made Covid shots mandatory. Editor, Marcus Herbert. This is confirmed by several experts. This cost is called fees and it is at the expense of these fees that the management provides technical support for the service. Unfortunately, no. Thanks to competent management, the service gradually added various functions, replenished the assortment. repurchase tickets to the makeup dates. We bought BTS Live Play and didnt realize until after that it wasnt the actual performance with the actual performers its a freaking broadcast. AXS Where is my refund???? Datenschutzerklrung. A ticket is required for all persons 2 years of age or older. First Avenue Productions is committed to providing a respectful and inclusive environment that is free from harassment and discrimination. I will never knowingly use them again.PS: looking at other reviews, I am waiting for the same automated response from the AXS robot asking for more information, to be ignored again. The Loge and Balcony sections at the Palace contain fully reserved seating. I have contacted them MULTIPLE Times but the live chat is completely unhelpful, as every time they tell me they have sorted it and to wait 10 days and it will be in my bank, however its still not 8 months later. Such symbols include, but are not limited to, the Confederate flag. Postponed events: For shows that are rescheduled or have plans for rescheduling, ticket holders usually dont have to do anything if they still plan to attend on the later date. For instance, tickets to Rage Against the Machines quickly sold-out May 11-12 gigs at Target Center will likely be just as hard to come by when the band reschedules them, as it pledged it will. E-mail address is required to create an account. The person identifyed as Ken was absolutely fantastic, very fast and clear understanding of issues, with little info took the time to source and fix a problem. Richard was fast and efficient in helping find my order number for a concert I could not attend and was waiting for a refund. No one uses customer data for illegal purposes. Fees are the money that the service earns on ticket sales. Cases of fraud when working with this service occur very rarely. Despite me sending Paypal and bank statements to prove I have not received funds they are still withholding my money and have now just stopped responding to me. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. I think given I have purchased the tickets I should be able to have a way to download or share it. For example, in reviews, you can often read about technical problems related to the service, but the companys managers and independent critics themselves do not recognize this disadvantage. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Similar experience to many others, I sold tickets through AXS waited until 10 days after the concert as advised - 10 days later still no payment, contacted them via live chat and advised payments go in the Friday after the 10 days and guess what still no payment. Please do contact us if you have any further issues with the app: https://support.axs.com/hc/en-gb/requests/new Best, Team AXS. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. (United States) A variety of tests will be accepted, including from the Minnesota Dept. Ticket holders should expect an e-mail from the site with new information. Firstly, the service charges a service fee. This is because the ticket price is set by the sellers, not by the service staff. found at the bottom of this page. If you need medical seating, another entry in this section provides instructions. Remember, your friends can always transfer tickets back to you. Terrible customer service. Many buyers were dissatisfied, many did not want to wait in line for a refund, demanded the return of funds immediately. Yes, this service is only available for those who have already become a customer of the service. Within Saarbrcken, a one-way ticket with the bus or Saarbahn (tram) costs 2.60 for adults. Customers complain about transaction failure situations; sometimes payment is difficult to make for technical reasons. "Ticket holders will automatically receive a refund for cancelled events. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. x, Hello! Order number 1030213001. Shows still in limbo: For updates on concerts not yet postponed or canceled but questionable, news usually comes first from the artists themselves and/or the venues via their social-media sites. Everything is confirmed by the corresponding warranty. For tickets bought in person with cash or debit card, refunds must be sought at the point of purchase (but theres no rush to do so; maybe wait a few weeks). It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Please take the tickets directly to the box office for a refund. Once in stock, we will ship items in the order that all orders for that item were received. Damaged or defective items may be returned or exchanged by emailing info@first-avenue.com within seven (7) days of receipt. BBB Tip: Buying tickets to the big game or concert? The companys slogan is an excellent uninterrupted operation in real-time. It was impossible to select more than 2 tickets. AXS won't give the seller their money until after the event takes place (which is over a year away) yet they charged both of us for said tickets- how much money are they holding onto when they unethically keep the money from the sale of your tickets and got paid twice for each of these tickets. So I guess I'll be leaving one devastated child at home. PSA: Be careful using AXS when purchasing your tickets My event was cancelled. How can I get a refund? - AXS Help Center Agoda customers are outraged that the fees are increasing in price. Two online options for tickets provided with one of these with a higher price for seats nearer the stage. of Health (Vault), rapid tests, and over-the counter (OTC) tests. Limited seating is available on a first-come, first-served basis at First Avenue, 7th St Entry, and Turf Club. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. For information about travelling by bus and Saarbahn in various languages, please visit: Unterwegs im Saarland. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. If youre still looking for tickets, you can check the AXS Official Resale page. Appreciate any help you can offer to allow me to resell as a minimum. That is, having this information, it will be easier for the service to offer the user those concerts that may interest him. Always check the event page on our calendar for full details. I found it astounding considering the size of the event & how many people they must be dealing with. x, Footer.languageSelector.ja-jp.greeting For up-to-date show information, visit our calendarHERE. The university considers the principe of solidarity very hightly. If a show is cancelled, you will be notified and given refund information via email. BBB Business Profiles may not be reproduced for sales or promotional purposes. Performance & security by Cloudflare. All rights reserved. For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. Parents will not be able to consume alcoholic beverages during the event, and should not consume alcoholic beverages before attending. The companys executives declare that they are supporters of a transparent system of fees. AXS handles payment and delivery so buyers and sellers never interact with each other. The companys employees prefer not to disclose details of exactly how they do it. If you ordered the incorrect size, a solution could be ordering the correct size and giving the other as a sweet gift! This should be illegal. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. Tickets for a concert in July went on sale less than 2 hours ago, and already are on AXS for resale at OUTRAGEOUSLY inflated prices. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. If you are attending a show at Palace Theatre, Fitzgerald Theater, or an outdoor event at Surly Brewing Festival Field, ADA accommodations can be made by purchasing ADA Accessible tickets by following the Buy Tickets button on our websites. Nope. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Application for financial support Leistungen fr Bildung und Teilhabe (Regionalverband Saarbrcken), Information about financial support in the programme Schlerbefrderungskosten (Regionalverband Saarbrcken), Social Welfare Office (Sozialamt) and Jobcenter, Television and radio broadcast services fee. There is also a special chat window on the site where you can communicate directly with assistants. Our standard policy does not allow video or audio recording at our events. Hi, thanks for your message. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Online store sales are final. Ticket refunds: Rules and one surprising tip for postponed concerts and How can I get a refund? Click the Transfer button next to the event in your AXS account. Semesterticket - a model of solidarity. Theater productions: Ticket refunds for Guthrie, Ordway and other theatrical productions are generally operating the same as concerts. Ticketmaster and other websites have a Request a Refund link on their website (often under the Your Account dashboard). 173.236.224.153 I will not be using either Stubhub or AXS ever again. Concert tickets are still being sold to gigs as early as the beginning of next month, and new concerts are being announced for the summer and fall. Absolutely ridiculous. Tables located on the balcony level at First Avenue are reserved forFirst Avenue Membersand guests of the club. if problems" but provides only a "no reply" email address as far as I can tell. How BBB Processes Complaints and Reviews. Please can you update your review and include your booking/customer request number so our Customer Service Manager can reach out to you once they have looked at your booking. For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. There are no suggested results at this time. AXS Tickets Phone Number Call AXS Tickets customer service faster with GetHuman 888-929-7849 Customer service Current Wait: 4 mins (3m avg) Hours: Mon-Sun 7am-11pm EST; best time to call: 10:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Persons under the age of 21 may not attend 21+ events at the Turf Club. Within Saarbrcken, a one-way ticket with the bus or Saarbahn (tram) costs 2.60 for adults. OTC tests need to be taken onsite at the venue in front of venue staff. Awful customer service. Need to find a different location? Please note that AXS Premium may not be available for all events and may be General Admission depending on venue setup. Do not forget, to interact with the service and make a purchase or sale, you need to register. The technical service of the service has previously stated that it is working on troubleshooting. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Eventhough we didn't have to wait all that long. AXS - Official Tickets and Your Source for Live Entertainment Arzelia was very quick with her responses and incredibly helpful. Otherwise, you have until your friend creates an account to cancel the transfer. The refund is usually credited to the card within a month after the organizers of the event have confirmed its cancellation. I really appreciate the efficient care & consideration given to me. Customers with a restricted ID will not be permitted if suspected of being under the influence of drugs or alcohol, and their ticket will not be refunded. They could benefit from fans pre-purchasing tickets during this downtime. . Ticket purchases are final. For other states, find Immunization Information Systems contact information HERE. Semesterticket FAQ Ja, ABER nur noch bis zum 30.09.2019! Bought your tickets at the venue's box office? Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Das Studierendenparlament hat in seiner Sitzung vom 16.04.19 beschlossen, die Strecke Saarhlzbach-Trier und zurck wieder aus dem Semesterticketvertrag zu lsen und das Ticket damit 9 gnstiger zu machen. . Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Its up to you! StubHub and several more of these sites are also currently offering fans 120% credit toward future purchases instead of refunds for canceled shows. This is the best and only verified marketplace where fans can connect to buy and sell tickets. If you cannot get this app, you can go to your AXS Account on a desktop computer and transfer your tickets to a friend with a smartphone and enter with them at the event. International credit cards cant be used to purchase resale tickets. Thanks to this technology, the platform sells tickets either under its trademark or other well-known trademarks. All policies are subject to changes or updates. Unfortunately, no. There were 43 people in line before us. Free Delivery! They said multiple times that it was final sale. Thanks for the great review, Jackie - we are pleased Richard was able to assist in a timely and polite manner. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. They said they had until the fay of surgery to get them to me. Click the Sell button next to the event in your AXS Account. I was sent a letter to contact customer service to receive a full refund. Sports tickets: For now, teams such as the Timberwolves, Wild and Twins are listing their games as postponed, not canceled, so no refunds are being automatically given yet. and our Let us know what you were doing when this page came up, plus your IP and request ID Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. But was sold the worst possible tickets right at the back of the stadium?? Please check the individual event page for exact policies and requirements. AXS Ticket Reviews - Is AXS Tickets Legit & Reliable? 2023 First Avenue. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. Just follow the simple steps to make the tickets officially yours. Your shipping information will include a tracking number for USPS. There are still many cases when the buyer was not returned the tape in a similar situation. If your event is cancelled, we'll automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement). Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Upon inquiry, First Avenue will confirm delivery to the address provided, date of delivery, and tracking information from the shipping carrier for the customer to investigate. His attitude and competence is a credit to AXS tickets - twice now in the past six months he has gone up and beyond sorting out tickets for two concerts at this summer's BST Hyde Park festival for myself and my partner. , Star Tribune I will be looking at how this can be taken further as I'm not getting anywhere and I can see that lots of other people have had the same issues! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Please provide your business email which will be use for claim procedure. While mask wearing is optional, we strongly encourage any unvaccinated patrons to wear a mask when at our businesses. Health experts: Reopening businesses in Minnesota will spread COVID-19, but how much? AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. AXS acts as the ticket selling agent for its clients, such as venues, teams and promoters. Nope. After selecting the country and region, you will need to fill in the necessary fields, which you will write the details of the order in question. Those refunds do include the various fees, too, except for postage if the tickets were mailed. First Avenue proudly uses the United States Postal Service for all shipping within the United States. His response was so quick and clear and he went on to respond to all of my queries in the same day. There is one very interesting point that distinguishes the service from many of its competitors: AXS processes payment and delivery, so buyers and sellers never need to interact with each other. One of them is the OS blocks large volumes of ticket purchases by computer programs that are often used by ticket sellers. Your review is recommended to be at least 140 characters long. burnet cisd athletics tickets; duck blinds for lease california; why do they cover f1 cars after crash; Gallery. This policy may change depending on the performer or at the discretion of management. I called AXS and waited on the phone for a long time - put on hold, etc. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our changing barcode system ensures that the tickets cannot be copied or shared illegally on any other websites. AXS_UK Reviews - Read Reviews on Support.axs.com Before You Buy Companies can ask for reviews via automatic invitations. All bags may be checked for free, except at the Palace Theatre where bag check is $5 and mandatory for all large bags and backpacks, and at The Fitzgerald Theater, which does not have a coat check. I am now discussing this matter with trading standards. E-mail: Here are general guidelines and a few tips on how to handle tickets for sidelined performances. This is a multi-location business. This is actually a good deal if you regularly turn to these sites for tickets. As mentioned earlier, the number of fees varies greatly, on average it can be from 20 percent of the ticket price. AXS does not set ticket prices, determine seating locations, or control the release of ticket inventory -- such decisions are controlled by AXS' clients. This was largely due to the professionalism of the people who work in the support service. As a rule, the client contacts the support service and explains his situation, but in 90 percent of cases, the refund request is rejected if the client requests a refund for reasons unrelated to the cancellation of the concert. When your tickets sell, youll receive an email informing you of the sale. Regional day tickets: Discover Germany's regions by train | DB - Bahn No solution offered by your team. After logging back into the site afterwards, all price point tickets were still available and we were able to purchase the lesser priced tickets that we wanted. I did all of this. Jumping through all of their ridiculous and unhelpful hoops ended up a waste of time and feeling absolutely robbed. If your friend already has an AXS account, the tickets will be transferred instantaneously. We are shipping items weekly, but there is a delay due to the current circumstances. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. And youre done! Still no refund. Anyone can write a Trustpilot review. If you have questions about a ticket purchase, please contact AXS by submitting a request or Live Chat. Hi Tracey, and thanks for your message. If such an unpleasant situation has occurred, then you should not immediately panic, just contact the support service, which will solve the VSN in the shortest possible time. So please be as cautious as possible when going through AXS. Please note that due to artist requests, some concerts and events may still require proof of vaccination, or negative test results, or will have mask policies in place. Told we would hear back 48 hours, 72 hours never hear a thing ! Thank you so much. AXS Mobile ID allows for convenience, flexibility, and security. When an AXS profile is created using Facebook, the service requests some basic information (for example, preferences, interests). If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. Large bags, including messenger bags and backpacks, must be left at coat check.

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