In 1984, United was the first airline to serve all 50 states with commercial airports when it started flights to Atlanta, Nashville, Memphis, Little Rock, Fargo, Casper, Jackson, and Charleston. In 1989, United ordered the then-new Boeing 747-400. [2] On January 5, 2016, he received a heart transplant and returned to work in March 2016. [89] In December 2022, United placed another order for 100 787s, for the purpose of replacing the 767s and older 777-200s. [98] The combined airline took the United name but used the Continental Airlines "globe" identity and livery, designed in 1991 by the Lippincott company. In May 1981, a week after rival American Airlines launched AAdvantage, the first modern frequent flyer program, United launched its Mileage Plus. "[21] Munoz was already under pressure from activist shareholders to improve United's performance, including its customer relations, after he took charge of the airline in 2015. During that time period, New York Air and Texas International Airlines (which were already owned by Texas Air Corporation before this company acquired Continental) were merged into Continental. Continental then changed its name to United Airlines, Inc.[77] The merged airline opted to retain the United name in order to conserve the built-in brand equity of pre-merger legacy United Airlines. They moved more than 158 million passengers worldwide, and they're not done growing yet. "[24] Munoz had been scheduled to assume the role of chairman of the board of UCH at the company's 2018 annual stockholders' meeting. Hedge fund calls for Delta-United merger South Florida Business Journal: "Delta: No active merger talks with United", "Delta Air says it's not in merger talks with United", Report: United, US Airways in 'Advanced Talks' to Merge FOXBusiness.com, "UAL pilots leader pans possible merger with US Air", "ATW: Lufthansa's Mayrhuber sees value in United-US Airways merger but not investment", "UAL includes Canada in fee to check 1 bag", "Southwest to Add Flights; United, Northwest Cut Overseas Routes", "US Airways Terminates Skycaps AHN - August 8, 2008", "Single Web Hit Led to UAL Glitch, Tribune Says", "United, Aer Lingus boost trans-Atlantic pact", "Band takes United Airlines baggage handling to task on YouTube", "Continental, United airlines to combine", https://news.yahoo.com/s/ap/20100727/ap_on_bi_ge/eu_united_continental_1, "New Visual Brand Identity for the New United Airlines", "Justice Department approves United and Continental airlines merger", "UAL and Continental shareholders approve merger", "United, Continental to merge operations in 2011", United to transition to Continental operating certificate as part of merger, "Pilots: United gets single operating certificate". In December 2019, Munoz announced that he would transition to the role of executive chairman of the board in May 2020. [58] On June 28, 2008, United announced the cessation of several international routes, including San Francisco to Nagoya and Chicago to Mexico City. Uniting the World", "United Airlines drops Cleveland as Hub Airport", "United Plans Flight, Staff Cuts in Miami", "United Continental Holdings, Inc. and Subsidiary Companies. Varney was founded by Walter Varney in Boise, Idaho. The launch order in 1978 for 30 767s, together with an order for 30 727-200s for the interim period, totaled $1.2 million, nearly twice the size of the previous largest ever airline order, PanAm's launch for the 747. Mr. Another eleven aircraft, including five Boeing 777-200ERs, one Boeing 767-400ER, one Boeing 767-300ER, one Boeing 757-200, two Boeing 737-800s and one Boeing 737-700, are painted in the Star Alliance livery. United Airlines routes and hubs were still utilized from its former days as a mail carrier. Western's jet fleet included 707s, 727s, and DC-10s like this one. [95] Texas Air Corporation subsequently acquired PEOPLExpress Airlines (which had previously acquired Frontier Airlines) and then folded these air carriers into Continental as well. These accidents helped pave the way for modern Air Traffic Control. When youre flying, try to understand that you are not the only person who has something to get to, youre not the only one who has an event, youre not the only one who is in a rush, youre not the only one who hit traffic or who somebody looked at the wrong way. [7], After becoming CEO of United Airlines, Munoz embarked on a "listening tour" of the company, meeting with disgruntled employees around the United States and discussing their concerns. I have a further purpose.. [2] Munoz earned a BS in business from the University of Southern California in 1982,[3] and an MBA from Pepperdine University. Oscar Munoz (born January 5, 1959) is an American businessman and executive chairman of United Airlines. United Airlines's key executives include Scott Kirby and 23 others. On January 20, 2006, the bankruptcy court approved the restructuring plan, clearing the way for United to exit bankruptcy on February 1 and finally return to normal operations. And when my kids read them, it was just one of those things where its like, Dad, you have to go back, these people really want you. There was also a nurse who said, You know there are two kinds of people that come in here: One is why did this happen to me? [3], Munoz was named CEO of United Airlines on September 8, 2015, succeeding Jeff Smisek. [14] In keeping with the practice of having two aircraft available at all times during Presidential travel, an Air Force aircraft followed in case of emergency. The aircraft was previously painted in Ted colors and also operated with Blue Tulip paint from 2009 to the end of 2010, when it was painted into its current livery. In May 2008, the American Customer Satisfaction Index scored United Airlines second-last among American-based airlines in customer satisfaction with a 21% decrease since the study began in 1994 and an 11% decrease over the previous year. The airline was busy covering the need for air transport across the United States during the war. I have to keep them private. When he took over as CEO, the airline was still plagued by ongoing issues from the merger and he . Called Turnaround Time, borrowed from the measure of how quickly a plane can land and then take off again, the book describes Munozs journey: moving between villages in Mexico with his grandmother; coming to the U.S. as an undocumented immigrant (a Dreamer long before DACA, as he puts it); touring Harvard College as a young surfer dudehe declined their admission offer; and ultimately becoming CEO of a major public company. October 08, 2021 10:48 AM United's CEO speaks out while others clam up Scott Kirby consistently goes his own way on hot-button matters as wide-ranging as vaccine mandates, carbon offsets and. [54] United pilots vociferously rejected the proposal and vowed to fight it. Live social media posting has changed what you can get away with in a crisis--forever. Photo: United. Uniting the world." United Air Lines was disintegrated into multiple businesses and airmail contracts were re-awarded. The United ALPA-MEC rejected that offer. Operated in 1931 on a transcontinental route between New York City and San Francisco. Doing that made it impossible to extend the strike deadline so that the final issues could be resolved without a strike. On June 1, 1961, United merged with Capital Airlines, displacing rival American Airlines as the world's second largest airline behind Aeroflot of the Soviet Union. On November 1, 1955, United Airlines Flight 629 was bombed while flying from Stapleton Airport in Denver to Portland, killing all 39 passengers and five crew members on board the Douglas DC-6B. On June 12, 2008, United announced it would charge $15 for the first checked bag, becoming the second U.S. airline to do so, after American Airlines. Graham was arrested, tried, and later executed a year after the explosion.[10]. Delta's SLC hub is a Western vestige. United passenger was violently dragged off the plane. CBS via Getty Images. [69] The merger was contingent upon shareholder and regulatory approval, but was approved by the European Union.[70]. In 1997, United co-founded the Star Alliance with Air Canada, Lufthansa, Scandinavian Airlines, and Thai Airways. [1] On March 28, 1931, UATC formed the corporation United Air Lines, Inc. to manage its airline subsidiaries. [32] As he awaited a heart transplant, Munoz interviewed candidates for top management jobs in his apartment while connected to machines that kept his heart functioning. I mean, theres not a single person who flies and doesnt have an opinion about 1,000 little different things. It routes back to the concept of knowing yourself. [citation needed], Boeing 747-100 at Charles de Gaulle wearing Saul Bass-designed "Tulip" livery (19741993), Boeing 747-400 at Los Angeles International Airport wearing "Battleship" livery (19932004), Boeing 747-400 at O'Hare International Airport in "Rising Blue" or "Blue Tulip" livery (200410), Post-merger Boeing 747-400 at Beijing Capital International Airport in ex-Continental "Globe" livery (20102019), Boeing 787-9 at Beijing Capital International Airport wearing the newest livery (2019present), On May 3, 2010, it was announced that United and Continental Airlines would merge. In 2004, it launched its luxury p.s. The "friendly skies" tagline was used until 1996, yet revived on September 20, 2013. Last year, United had the fourth highest market share among U.S. airlines, at roughly 15 percent of the market. And thats what my grandmother would have done. Furthermore, Munoz was named to Glassdoor's 2017 list of Highest Rated CEOs, receiving a 96 percent approval rating from employees during the eligibility period - an especially remarkable feat given that the previous . You dont have to look like a walking heart attack to be vulnerable to one. 2003. [66], In April 2009, United eliminated the ability to call customer service, leaving reservations agents as the only reachable contact for the airline.[67]. This list may not reflect recent changes. If you can get an organization to feel that way about what they do, youre going to have a better chance of making someone feel really good about their flight. In 1995, United became both the launch customer of the Boeing 777, having significant input on its design. Tens of thousands of workers were furloughed and all city ticket offices were closed in the United States. [33] Delta and United attempted to form a cozier codeshare relationship, but this deal was effectively killed by ALPA. [3] He has spoken publicly about his vegan diet and has since transitioned to what he refers to as a "flexitarian" diet after his heart transplant.[3]. It also plans to upgrade its entire existing mainline narrowbody fleet with new interiors, faster WiFi, and seatback entertainment by 2025. Scott Kirby is CEO of United Airlines. Full-time travel writer. Data-driven and focused on strategy, he . United adopted a red, white and blue shield logo in 1936, but its use varied widely and was eventually abandoned altogether in the early 1970s. [76], On March 31, 2013, United and Continental merged into a single airline. [73] Both carriers planned to On December 16, 1960, Flight 826 hit another TWA Super Constellation over New York City. [41] In 2006, United's management called for consolidation in the industry and looked for a suitor. In August 1940, United scheduled flights to 37 airports. "[15] In a second press release on April 11, which was more sensitive to public opinion, Munoz stated in the press release "I apologize for having to re-accommodate these customers. United Plans Huge Jet Order, Wall Street Journal, June 4, 2009, p. 1. [citation needed]. [31] In 2000, Kevin Simpson of the Denver Post said that "the Untied.com phenomenon mirrors the online trend in consumer activism that has caught on with the disgruntled flying public this summer travel season."[32]. But this situation of separating children from their parents, what part of connecting people and uniting the world does that reflect? This category is for people who have held the position of chief executive officer of a United States-based airline. The government definition refers to airlines with over $1 billion in annual revenues. Citing a need for flexibility and nimbleness, the CEO is putting some of his most trusted . [28] In 1992, United purchased Pan Am's Latin American and Caribbean routes and Miami gates, but allowed months to elapse between Pan Am's demise and its launch of service. The decision was also said to be unpopular with many marketing experts and graphic designers, claiming that the "tulip" had stronger brand recognition and was a stronger mark than the Continental globe. The airline interests became United Air Lines. United used the opportunity to create the low-cost subsidiary Shuttle by United in an attempt to compete with low-cost carriers. OBTAINED FROM: United Aircraft and Transport Corporation, United States Department of Transportation, "United Airlines Timeline (entry for March 28, 1931)", "American National Business Hall of Fame, ANBHF W.A. "Pat" Patterson", "Airline Pilots Fly Anywhere in the world - Without Leaving the Ground. [11] Although pilots were unable to reach a joint labor agreement in 2012, United agreed to a two-year contract extension with the pilots' union in 2016, under Munoz, allowing pilots to retain some of the pay and benefits that were cut after the September 11 attacks. As part of ESOP agreement, United CEO Stephen Wolf resigned and took a consulting job with Lazard Freres, the investment company he had hired to advise United's board during the ESOP buyout process. Some flights were as little as two minutes over the limit, but one was held for 4 hours and 17 minutes. Bloomberg estimated that Smisek departs United $28.6 million richer, based on a cash payout of roughly $5 million, plus restricted shares in the company's stock and performance-based awards. 2008. For the full year, United made a $2.3 billion operating profit on nearly $45 billion in revenues; the latter a 4 percent increase compared to 2019. Major issues developed between airlines operating both as a mail carrier and passenger services. In mid-2015, Munoz was appointed as the next CEO of CSX, officially slated to start in the position at the end of the year, before leaving the company in September 2015 to become CEO of United Airlines. (2017present). The aircraft tail-fin featured an enlarged and cropped version of the "tulip," shaded with a bluish tint. Airlines are a completely decentralized workforce. If its not a plumbing job, but you take it anyway, the likelihood of success is not great. A fast-growing airline, Varney Airlines, was also acquired by United Aircraft Corp, who had then become United Aircraft and Transportation Corporation (UATC). However, the most controversial of all was the 2005 cancellation of its pension plan, the largest such default in American corporate history. [13] White House staff explained that this was done to conserve fuel by not having to fly the usual Boeing 707 aircraft used for Air Force One. By 1928 a subsidiary, United Aircraft Corp, was established to operate as a full-service airline. And Im always careful to allow people the one choice they have in how they lead: figure out who you are, and what you do best. [33] This allowed members of either frequent flier program to earn miles on both carriers and utilize both carriers' lounges. However, the aftermath of the Gulf War and competition from low-cost carriers led to losses of US$332 million in 1991 and US$957 million in 1992. [62], In January 2009, United announced a code-sharing agreement with Aer Lingus for flights between Washington Dulles and Madrid. In 1994, United's pilots, machinists, bag handlers, and non-contract employees agreed to acquire 55% of company stock in exchange for 15% to 25% salary concessions. [79], On June 2, 2015, all United Airlines flights were grounded. On October 1, 2010, UAL Corporation completed its acquisition of Continental Airlines, and changed its name to United Continental Holdings, Inc. The other is, why was I spared? From 1953 to 1970, United operated six-day-a-week afternoon non-stop extra fare "men only" flights between New York and Chicago ("The Chicago Executive" 642643) and Los Angeles and San Francisco (665666) on which women and children were banned. ALPA negotiators delivered a new counter-proposal at 12:20am in an effort to avoid the strike. The first successful mail delivery was in 1919. Even though I was only 37 days of going out into our network and traveling, and seeing people all hours of the night, and making these connections, the decision was evident by the letters and banners and flowers and food that kept coming to my apartment. As Chief Executive Officer at United Airlines Holdings, Inc., J. Scott Kirby made $8,891,854 in total compensation. Other long-haul city pairs, such as its 2009 application to fly between Los Angeles and Shanghai (which began May 2011), were denied by the FAA. Other than the re-introduction in 1979 of the single word "AIRLINES" (once again appearing as "UNITED AIRLINES") in advertising and printed materials, the Bass branding would remain until early 1993. Its net result was $737 million. Jordan, 61, who took the reins Tuesday, has 34 years of . In an echo of the previous two liveries, a series of progressively lighter blue lateral stripes lay between the white upper fuselage and the blue of the aircraft underside. Why sit and listen? 1997 Marketing during this time continued the "Fly the Friendly Skies" slogan, and it was during this era that United acquired the rights to use Gerswhin's "Rhapsody in Blue", which started to be heard in broadcast advertisements. [34] The marketing partnership ended in divorce in 2003, but paved the way for a future alliance with US Airways. [74] The merged airline would use Continental's single operating certificate (SOC) (using the "United" name), while those of United and Air Micronesia would be surrendered. Jeff Potter was the CEO of Frontier Airlines for five years, maneuvering the airline through both the post-economic recession and a groundswell of explosive expansion to 6,500 employees. The Chicago-based company has about $19 billion in liquidity and reduced its debt by $4.6 billion over the past year, he said. After years of focused work to bring about deregulation, the 1978 Airline Deregulation Act became law. With hubs at LAX, Denver and Salt Lake City, its network reached Mexico, Hawaii, and even London, before merging with Delta in 1987. Today, he sits on several corporate boards, including Univision, CBRE, and Salesforce, whose co-founder and CEO Marc Benioff is TIMEs owner. Over the years, the carrier has worked to raise the standard of air travel worldwide, and has helped to modernize the way airlines operate today. [4], Munoz began his career holding various financial positions at PepsiCo, afterwards serving as regional vice president of finance and administration for The Coca-Cola Company. [47], In the years following United's exit from bankruptcy, the financial firms Bank of America and Fidelity Investments accumulated shares to become the second largest owner with an 11 percent stake in the company. United and BMI announced that they would "effectively merge" their trans-Atlantic operations. In 1985, Crandall took over the company as President and CEO of AMR, the holding company which owned American Airlines. Why United-Continental's Bizarre New Mashup Logo Is a Work of Genius. Bergsrud said, "It fits who we are. The decision to stay at the end of the day for everyone, including my family, was an easy one. The rumors were traced to an old story on the South Florida Sun-Sentinel website about the 2002 bankruptcy being picked up by Google News and subsequently presented by Bloomberg LP as a breaking story. It took 27 hours to fly the route, one way. The company offered compensation to seated passengers to give up their seats but had no volunteers, and four selected passengers were then told to leave the plane. Oscar Munoz, chief executive officer of United Continental Holdings Inc. during an event in Chicago on Wednesday, April 24, 2019. Credit - Jim YoungBloomberg/Getty Images. [2], In 2011, the couple gave $100,000 to the University of North Florida to fund a scholarship for students who are the first in their family to attend college. UATC was broken into three separate companies. Criticism was also leveled at CEO Glenn Tilton for demanding pay cuts from employees while receiving the highest salary of any major U.S. airline CEO.[39]. The two airlines remained separate until the operational integration was completed in mid-2012. Established in 1925, Western Airlines was the oldest major carrier in the United States. [87] The order was split between Boeing and Airbus: 150 737 MAX 10s, 50 MAX 8s, and 70 A321neos. 3 While at AMR, Crandall earned a reputation of being a legendary leader. In the years since, weve had conversations about numerous topics ranging from leadership in crisis (a mandatory skill in the airline industry) and his pushback against shrink to growth as a business strategy to my own parochial pet peeves about Newark Airport. Despite the challenges of the modern aviation world, United Airlines are in a great position to continue to thrive. In conjunction with the newly adopted livery, in August 2010 the "United" lettering was updated in accordance with the previous Continental typeface, but presented entirely in upper-case lettering and slightly adjusted to bear a resemblance to United's own previous style. After previous stints with CSX, AT&T and Coca-Cola Enterprises, Oscar became CEO of United in September 2015, having previously served on the board of directors for Continental from 2004 to 2010 and then United after the two carriers merged. United Airlines Holdings Inc revenue for the twelve months ending March 31, 2023 was $48.818B, a 68.46% increase year-over-year. Dao refused this instruction and law enforcement officers were called. But spiffy liveries just have to fall to a lower level of priority. [42][43] In the interim, it increased its ties with British carrier BMI and Aloha Airlines. With a big rebrand on the cards for 2019, including new livery and new uniforms, United are still looking to the future. [21], Ferris wanted that B-scale to merge in the captain's ranks, which was more generous than American's B-scale, which never merged at all. As a homage to the previous livery, narrow red, orange and blue stripes appeared between the grey and the dark blue. Sources stated that a merger was expected to be announced within two weeks of the report. The airline canceled several existing and planned routes, and eliminated its entire Latin American gateway and flight crew base at Miami International Airport after March 1, 2004. United sought overseas routes in the 1960s, but the 1969 Transpacific Route Case denied it this expansion; it did not gain an overseas route until 1983, when United began flights to Tokyo from Portland and Seattle. What is the salary of the CEO of United Airlines? The scheduled flight from San Francisco via Hong Kong (SFOHKGSGN) was the first by a U.S. airline since the end of the Vietnam War, when Pan Am halted service shortly before the fall of Saigon in 1975. [90], As of mid-August 2021, United was the only major United States airline to require COVID-19 vaccines for their workers by October 25, 2021. In February 2004, the airline introduced the new blue and white livery, commonly called "Rising Blue", with the Blue Tulip on the tail to coincide with a new advertising campaign. Although United knew they would have to cancel numerous flights if this were to happen, they did not hire new pilots to make up for the potential shortage. When it happened to me, I crawled to my phone, called 911 and gave them my address. Piedmont A year later, United, along with American, were the launch customers for the McDonnell Douglas DC-10, which served as a workhorse in both airlines' fleets and others around the world for many years. United's early routes, formed by connecting airmail routes, was east-to-west from New York City via Chicago and Salt Lake City to San Francisco, and northsouth along the West Coast. Journalist @ Simple Flying. In June 2009, United asked manufacturers Boeing and Airbus to submit proposals to sell the airline up to 150 jets in a [2] In mid-2015, Munoz was appointed as the next CEO of CSX, officially slated to start in the position at the end of the year, before leaving the company in September 2015 to become CEO of United Airlines. The merger was approved in September 2010, and the two companies merged on October 1, 2010. In the final hours before the strike, nearly all issues had been resolved, except for the time length of the B-scale. Most of these hubs would replace the Tokyo Narita route with Haneda. Other United Slogans include: This page is not available in other languages. Gary Kelly, Southwest Airlines $2,500. Prior to his role at United Airlines, Munoz served on the board of parent company United Continental Holdings (UCH) and held multiple executive positions at CSX Corporation and AT&T. Annual Report on Form 10-K For the Year Ended December 31, 2017", "Continental to Shutter Pilot, Attendant Bases in Denver", "United retired its last three B737-500s by end of May", "United Airlines retires its last B767-200", "United Airlines Cancellation & Refund Policies", https://en.wikipedia.org/w/index.php?title=History_of_United_Airlines&oldid=1147943238. N75435 is a Boeing 737-900ER acquired in the Continental merger, painted in the 1950s Continental "Blue Skyways" livery since June 2016. Because you know, Im on the 50th floor of an apartment building in Chicago. Scott Kirby, CEO at United Airlines . [4] In Chicago, United Air Lines hired the first airline dietitian Ella Gertrude McMullen in July 1937. [8][7] During his tenure as chief operating officer, Munoz was responsible for keeping trains running on time. Mr. Munoz served as CEO of United Airlines Holdings, Inc., an aviation company, from September 2015 to May 2020. [17] Then President Scott Kirby took over the CEO role from Munoz in May 2020 at United's annual meeting. The Employee Stock Ownership Plan (ESOP) made United the largest employee-owned corporation in the world. Over the summer, United had to cancel a large portion of its schedule at its major hubs. The name, Allegis, was stupid, though. Of course, I have my views, but theyre not the companys views. The board of directors of both Continental and UAL Corporation reached an agreement to combine operations to create the world's largest airline on May 2, 2010. The service was targeted to business customers and high-end leisure customers in the coast-to-coast market. After five years leading United Airlines, Munoz was still one of Corporate America's only Hispanic leaders when he stepped down as CEO in May. Prior to that, Mr. Munoz served as President and COO of CSX Corporation, a railroad . The merger resulted in United inheriting from Capital the British-manufactured Vickers Viscount, which was the only mainline turboprop aircraft ever flown by the airline. ", In 1997, United commissioned Pentagram to update the brand. "[23] Subsequently, on April 21, 2017, UCH announced that Munoz would remain chief executive officer of the airlines but would "not take broader control of the company as previously planned. Continental and United Airlines revealed a new logo based on that of Continental, to be used for the post-merger United. Kirby stated that he anticipates and aims for United Airlines becoming the flag carrier of the United States. [3], In 2015, Munoz was one of two Hispanic CEOs in the top 100 of the Fortune 500 list. No suspects or motives were ever found. [25][26] Following Ferris' termination by the board, Allegis divested its non-airline properties in 1987 and reverted to the UAL Corp. name in May 1988. [5] From 2001 to 2003, he served as the chief financial officer and vice president of consumer services at AT&T. On November 12, 2003, it launched Ted, a new low-cost carrier to compete with other low-cost airlines. [80] On July 8, all United flights were grounded again for over two hours after a computer glitch that was blamed on a router failure. [6], He joined the CSX Corporation in 2003 as chief financial officer and chief of strategy. So we had lots of reasons why to say it wasnt us. Contracts were usually awarded to larger companies who had efficient and widespread route capabilities. In 1954, United became the first airline with flight simulators that had visual, sound and motion cues for training pilots. It was the brainchild of William Boeing and emerged from his consolidation of numerous carriers and equipment manufacturers from 1928 to 1930. That same year, United opened its southwest US hub at Los Angeles International Airport. [99] Its sister, N75436 also acquired in the Continental merger, was painted in the same livery from June 2009 to April 2016. The surge in jet fuel prices caused disruption to United's impending start of non-stop long-haul services. In 1998, Delta Air Lines and United introduced a marketing partnership that included a reciprocal redemption agreement between SkyMiles and Mileage Plus programs and shared lounges. As it turned out, United's bankruptcy took longer to resolve than expected; consequently the new branding was actually launched two years sooner. However, the pilots could not be forced to work overtime, and most pilots refused to fly the extra hours. [82], In January 2018, United stated that it planned to grow its company by adding between 4% and 6% to its passenger capacity and maintain that growth through 2020; this news caused all U.S. airline stocks to fall in value. It was the largest fine yet for leaving passengers stuck on planes. The familiar "tulip" logo remained, although slightly smaller. Though the FAA had already awarded the SFO to Guangzhou to United, they postponed the launch, citing high fuel prices. [13], The following month, Munoz received widespread criticism for his handling of the issues after a ticketed passenger was forcibly removed from United Airlines Flight 3411.

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