copying or disclosure is strictly prohibited and may be unlawful. The deadline to apply for a proxy vote for the local elections on 4 May 2023 is 5pm Tuesday 25 April 2023. Ashford TN23 1PL. A new bin can be ordered here or alternatively, you can call our customer services on 01322 343290. Council Tax) Find your local councillor Contact us (there is the option to create an account, so all correspondence will be in one. Team Leaders may check the CCTV from the collection vehicle to verify the authenticity of a "missed bin". We provide commercial not read, copy or use it, or disclose it to anyone else. telephone: 0800 183 84 84. request. The annual cost of the service is published on Ashford Borough Councils website. Read more about our cross border policy. Are you using a mobile device? We understand that sometimes, waste collections are missed, and this causes frustrations. If you have decided not to renew your subscription, please take a moment to leave us some feedback. And don't forget,if youre out and about and spot something, dont ignore it report it! Our collection vehicles have an on board data base listing all properties that have registered and paid for the garden waste service. If a member of our staff or someone working on our behalf has treated you unfairly. The following items cannot be disposed of through the garden waste service: large branches (greater than 10cm in diameter), soil, stones, gravel, rocks, rubble, plastic plant pots or trays, or any other household waste. FOI Requests, Ashford Borough Council 17 September 2019. . This This means that a customer will need to renew their service exactly one year from the date of joining with a payment of 45. If you do not have an account you can . If we have missed your bin due to road safety or access you will not be able to submit a missed bin report via our website, as we are aware the collection has not been completed. Suspected food poisoningPoor hygiene practicesA problem with a food product, Dangerous structureFly-postingPlanning breach, Benefit fraudCouncil tax change of addressHousing benefit and council tax support change in circumstances formCouncil tax landlords tenancy informationCancel your council tax single occupancy discountNational Non Domestic Rates occupation formNational Non Domestic Rates vacation form. Bin collections Get in touch with your local district council if you have any questions about: bin collections garden waste missing bins replacing a broken or lost bin ordering a new. Home. Please note: If you decide to stop the garden service the council does not offer refunds as it would be uneconomical due to the administration costs involved. Renewal notification is provided to the customer which identifies if there is a change to the payment amount. Details of Christmas and New Year schedule changes will be advertised on Ashford Borough Councils website. Data Protection - Ashford Borough Council is the data controller for any Reports for a missed collection made after 48 hours will not be serviced until the next scheduled collection day. Please make sure your bins are out by 6am by the kerbside (at . Residents in Northampton Borough can now renew or sign up to the garden waste collection service for 2021-2022 subscription period. ), Contact us (there is the option to create an account, so all correspondence will be in one place and both are trackable and accessible 24/7). Where a container has been presented correctly but has been genuinely missed by the crew, the customer reports a missed collection and leaves the container out so that the crew can easily get to it. An account will keep many of your dealings with the council in one secure place, which will save you time the next time you contact our customer service team. If you have submitted a report to us via our report it system, you can track its progress. Biffa contractors at work in Maidstone (24584005) On average around 10 to 15 rounds have been delayed each week . In certain circumstances, where you have an emergency that means you cannot go to the polling station in person, you can apply for an emergency proxy up to 5pm on the day of the poll from 5pm Tuesday 25 April 2023. Run by Volunteers and powered by Alaveteli. Customers will not be compensated for a missed collection, No refunds will be provided in the event that collections cannot be carried out for reasons beyond the councils control, e.g. Current holders of a garden waste collection service can request further containers at additional cost. Also, by no longer taking garden waste with household refuse, we can ensure it is properly composted and reused, instead of being sent for incineration. not share your information with any third parties unless we are required your request for 4yrs. Proxy votes. but recipients are responsible for carrying out their own checks. Information Regulations. This can include dirty conditions, unhygienic food handling, unexpected objects in your food, mouldy food, or food that has made you ill. Should they choose to do this, they have an obligation to let you know where this is the case, and what the benefits and costs are, who they share it with, and what options you have. Alternatively, you can take your waste free of charge to Kent County Council Household Waste and Recycling Centre or don't throw it away give it away via Freegle. Any damaged or broken bins will not be reused. upon the council by either the Freedom of Information or Environmental Assisted Collection - Help Moving Your Bins, Garden Waste Change Of Circumstances Form, New Build Property Bin Request (Housing Developments), New Build Property Bin Request (Individual Property), Kent Does - Pledge2recycle Plastic Recycling, New waste and recycling contract commencing March 2024, Online Planning and Building Control Application Search Help, Proposed Sevington Inland Border Facility, Proposed Waterbrook Inland Border Facility, Council Tax Long-Term Empty Premium Charge, Unoccupied property requiring or undergoing major repairs/structural alteration - prescribed ClassD discount, Council Tax Exceptional Circumstances Payment Scheme, Council Tax Exceptional Circumstance Policy 2022/23, Council Tax Single Person Discount Review, Car Park Permits, Season Tickets and Vouchers, Application for a Plot at Chilmington Gypsy and Traveller Site, ABC Electrical Services Customer Testimonials, Housing Development and Regeneration Team, Application For A Plot At Chilmington Gypsy And Traveller Site, Report Squatters or Unauthorised Occupants, Report An Unauthorised Encampment Or Development, Household Support Fund - 1 October 2022- 31 March 2023, Providing evidence towards a benefit claim, Housing Benefit And Council Tax Reduction Review, Welfare Reform Intervention Self Referral Form, Council Tax Exceptional Circumstances Payments, Ashford Food Banks and Other Essential Supplies, Energy Bill Support Scheme and Alternative Funding, Support from other agencies, community groups and charities, Planning Ahead - Making Funeral Arrangements, Cemetery Fees, Regulations And Application Forms, Grave Ownership And Transferring Ownership, Queen's Green Canopy: "Plant a tree for the Jubilee", Book a Sports Facility - (Pitchside or Courtside), Ashford Celebrates: the Coronation of King Charles III, The Queens Platinum Jubilee and the 80th Anniversary of HMS Albacore & the Ashford Sea Cadets, NHS, Social Care & Frontline Workers' Day, Guidance and Support for Ukrainian Guests, Ashford Borough Council Support for Ukraine, Advice and Support For the Armed Forces Community, Show Your Support for the Armed Forces Community, Further Information for the Armed Forces Community, Advice and Guidance From Business Support Organisations, Loveashford.com: Ashford's Digital High Street, AshfordFor.com: Information about Investing, Working and Living Here, Cooling Towers and Evaporative Condensers Regulations 1992 online form, Workplace Sanitary Accommodation And Washing Facilities, Free Business Advice From Kent and Medway Growth Hub, Our Bursary Scheme - Support While You Study, How To Complete Your Online Application Form. and a limited company (03277032). Dear Ashford Borough Council, Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 Bulky item collections will be suspended from Monday, December 26 2022 to Monday, January 9 2023. Even if you renew before this date the price increase is included. or permitted to do so by law. Weno longer collect garden waste in black bags left out with your normal rubbish. You should report any missing bins by calling Ashford Borough Council on 01233 331111. If you are unable to access this account then please complete our garden waste change of circumstances form. For more information about your data protection rights please see the We will collect large household items such as: furniture, white goods and electrical appliances. Report a new problem eg: missed collection, missing bin, damaged bin Check the status of a problem already reported to us Check next collection dates and view updates about current and recent collections Did you know you can view and comment on planning applications on our website? Did you know you can view and comment on planning applications on our website? Your donations keep this site and others like it running. View our website tutorial videos to see how you can complete simple tasks on our website. If at the end of the service contract the council is unable to retrieve a container the council may charge the customer for the replacement cost of the container payable within 30 days of the councils invoice. may have interactions with you which results in us receiving and parked cars, If containers are not presented for collection at the right time and in the right place the crew will not return to empty them until the next scheduled collection date, After the containers have been emptied, the crew will return them to the place from which they were collected on the basis that it is the customer's responsibility to take their containers back within the boundary of their property. Make a complaint about a food business or product if you are unhappy with food hygiene standards. Council accepts no responsibility for loss or damage to any hardware, We can only take away gardenwaste put out in your garden waste container we willNOT take side waste. Write toInformation Resilienceand Transparency Team, Kent You can check your collection dates online www.staffordbc.gov.uk/collectiondays. Ashford Borough Council, Download a zip file of all correspondence. If a customers container is filled with incorrect materials on two occasions, advice is offered by the council and a container is filled with incorrect materials on a further occasion the council may terminate the customers subscription, remove the containers and cease the provision of the service to the customer without refunding the fee to the customer. Book a bulky or electrical item collection. intended for the named addressee(s) only and may contain marked material By using the Your Ashford app, youll enable officers to deal with your concerns more quickly and effectively, as theyll be able to access reported issues while on the move themselves. Complaints relating to any aspect of the service or for repeated service failure should be reported to Ashford Borough Council through their complaints procedure. We don't give refunds even where you cancel part-way through the season. If they do not return to collect your missed bin within 3 days, please securely store the bin on your own property and then present it with any excess materials on your next collection. We aim to collect any legitimately missed bin within 24 hours of receipt of the report. Bins, waste & recycling Bin collection calendar Bin collection calendar To find out which rubbish and waste is collected on which days from your home, enter your postcode and select your. On the day bookings are available. [2]www.ashford.gov.uk or contact the Data Protection Officer at, The Data Team Leaders may check the CCTV from the collection vehicle to verify the authenticity of a "missed bin". If you do not want to use the new paid-for service, you can either compost your garden trimmings at home or take them to the. SocietyWorks Ltd The service is only provided for domestic and private use and the customer must not to use the service for any commercial purpose and the Council has not liability for any business losses. Council reserves the right to not empty garden waste containers that are compacted too densely, over-filled or over-weight. If you bins are not collected on your collection day, when safe to do so please take your bin back in, and present again on your next refuse collection date (w/c 26 December). Gardenwaste collectionsare not a statutory service for localcouncils to provide. Ashford Port Health given the green light to start border checks at Sevington News. The council has authority to apply stickers to garden waste containers to promote the use of the service. Failure to loosen the compacted waste, reduce the weight or fullness of the container or regularly presenting over-full or over-weight containers may mean the council discontinues the service without refund. and a limited company (03277032). The council reserves the right to vary these terms and conditions at any time without agreement with the customer. Missed bin collection. We will You can report missed bins or other problems quickly. Entry without booking is not permitted. Order Bins for a New Development. You can find when your next refuse waste collection date is below: Next week is recycling collections across the entire borough, therefore unfortunately we do not have the resources available to collect refuse waste also. A site to help anyone submit a Freedom of Information request. It won't be considered a 'missed bin' unless all of these apply. View as HTML, Dear Lauren Smithson, Thank you for your recent Freedom of Information Then why not download the Your Ashford app. For more information on your data protection rights or on how to contact our data protection officer, please visit the data protection pages on our website at https://www.ashford.gov.uk/transparency/information-rights/privacy. processing is being conducted relying upon the legal obligation placed The council will contact you to arrange this. [3]https://www.ashford.gov.uk/transparency/ 267K To book your free bulky waste collection, you will need to log into Ashfield 24/7. View as HTML, Dear Lauren Smithson, Thank you for your recent Freedom of Information intended for the named addressee(s) only and may contain marked material Problems with our services can be reported here: https://t.co/GcHcB7ff9s Bins should be on the edge of your property nearest the road by 6am on collection day. SocietyWorks Ltd Before completing a Missed Collections report, we ask all our residents to double check common reasons why their waste was not collected. County Council, Room 2.87, Sessions House, County Hall, Maidstone. Link to this Report. All News. We'll remove your brown - or black-lid bin after you cancel the collection with us. If you havent already, make sure you renew your subscription by making a payment as soon as possible to ensure your collections continue. fly-tipping, abandoned vehicles,dog fouling, etc. . Any other changes to your circumstances including name, bank account, and email address must be reported to Ashford Borough Council. If your renewal date is on or after the 1st June 2023 there has been a price increase to 45. Ashford Borough Council. [3]https://www.ashford.gov.uk/transparency/ 267K If your bin was too full, or had items we dont collect in it, well have left you information and advice on a bin hanger. Unfortunately, due to the continued presence of ice, which poses a safety risk to our crews, and the number of households we could not collect from on Monday 12 December, we will not be returning to these areas this week. If your request relates to any of the above KCC matters but you Following completion of service on the scheduled collection day the customer must return the container to within the property boundary the same day. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. If your bin/sack . personal information collected during the process of making an information If weve missed your bin for collection let us know. This complaint form should be used to complain about the Council and the service they have provided in dealing with you as a customer. is a registered charity in England and Wales (1076346) Households that wish to have their garden waste collected after the 4 April 2021 will need to subscribe to the service and pay an annual fee of 42. Download 1XQ. You must report one type of missed bin collection at a time. This The fee of 27.00 is payable at the time of booking. There are plenty of ways you can make the most of the new gardenwaste service. Christmas bin collection schedule in Ashford (Image: Ashford Borough Council) Garden waste collections will also be suspended for the two-week festive period and will resume on Monday, January 9. software or data resulting from this e-mail If you have received this please contact us to discuss the matter further. please contact us to discuss the matter further. If containers are over-filled or over weight it is the customers responsibility to remove the item(s) prior to the next collection. Dnipro is the administrative centre of Dnipropetrovsk Oblast. telephone: 0800 183 84 84. Many of our forms will require you to set an account up. handle and treat your personal data can be found here: We may contact you to participate in customer satisfaction surveys. Current customers may request an additional container(s) at a cost which is a pro-rata amount up to their next renewal of their current service. Information Regulations. If you want to report a Missed Bin Collection, please visit our Missed Bin Reporting Form . Your garden recycling will be composted and used as an agricultural soil improver. Your personal details will not be passed to any other organisation or third party. Report a missed bin. To conduct a continuous catch up will result in more interruptions to services and impact more residents. Councils data protection pages which can be found at Your information will only be used to aid with the resolution to your complaint and may be shared across departments within the Council or with external council contractors if your complaint requires so. Kind regards Freedom of Council Tax) Find your local councillor Contact us (there is the option to create an account, so all correspondence will be in one place and both trackable and accessible 24/7). Report missed bin collections Make payments online (e.g. Our privacy notice, which details how we Donate and support our work. Complete the form below to report your missed bin. Order new or replacement bins. After this, we will not return until the next scheduled collection day. The council or contractor has the authority to apply stickers to garden waste containers to identify issues or to provide education on items appropriate to recycle. If you move to a different local authority area, you will need to notify Ashford Borough Council and cancel the service as the service cannot be transferred outside of the Ashford borough. (05798215). If we have told you that something would be done, but it hasnt been done or is taking too long. nonetheless consider it is within our remit for an exceptional reason Licensing and permits. # Situation # Russia # Russia's special military operation in Donbass # Panic # Military # Ukraine # # News # News Affected households will be allowed to present side waste on your next refuse collection date, which will fall a day later than your normal collection day, due to Christmas. processing your personal data. However, residents have told us that they would be willing to pay for an opt-ingardenwaste service, which is why we are providing one for a small fee.
