The application & $50 for fee was submitted on April 12, 2022. Complaint: 18332804I am rejecting this response because: There have been zero scheduling issues between myself and pest control company and I have plenty of evidence to show that if needed. The application & $50 for fee was submitted on Feb17th 2022. Our simple fees are all-inclusive.No markups, no hidden costs, no locked-in contracts or cancellation fees. We will reach out to you directly and do our best to resolve this with you. The $1301 was the rent, not the reserve. The rent was on part with comparable properties in the area; just check the comps, time on the market and rent to confirm. I'm sure no licensed inspector has been in this unit. We have had so many issues with this company and we just want to be sent the reminding $420 so that we can be done with this company. Comical! The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. Incredibly stressful. Was told breed restrictions after paying app fee. I work for a property management company. Yes you read me right! He sold the property to Great Jones, who vowed to continue great service without any adjustments. They get me a $250 discount for one month for 5 months without a/c and in record heat! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I even had to request new pictures and still the quality was subpart compared to similar property managers because they sent out a construction person to take the pictures as most if not all of their staff are remote. Again, they were great on the rental but the customer service on fixing things is completely non reponsive. Great jones is trying to charge me **** dollars to fix things that need to be done regardless but was not part of my lease contract to be fixed while living there. I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating. In 2018, the company raised $8 million in Series A financing from Crossl Read More Contact Who is Great Jones Headquarters Leshia, we are disappointed to see your low star rating. Paulette Jackson, it's experiences like yours that really keep us motivated! The process seems painless to get in, but reporting property issues on move in and repair issues along the way is a painful process. Great Jones is not one of your typical property management companies in Indianapolis, Indiana. The temp in Tuscaloosa is 95 everyday. Types of diversity represented in an organization, specifically of those who are founding members, currently the CEO, or have check-writing abilities in an investment firm. As a property owner, I am very disappointed with the level of service provided by Great Jones. Unfair business practices. I see that the check for $420.00 was processed on 10/17/2022 and will be mailed out to your forwarding address. to keep sending out people to put band aids and create more damage. We are very sorry to hear about this experience. BBB Business Profiles are subject to change at any time. The entire floor is uneven and needs to be fixed. It is ridiculous that this company would allow such a scam to an elderly person. They have several different locations:https://www.greatjones.co. The communication with Great Jones is attached. So I begin to correspond with the property via the suggested channels to no avail. Tica Byrd, thank you for sharing your positive experience! My level of concern over these continuing delays is significantly increasing with each passing day. GJ interested tenants not paying on time so theys could charge late fee which they kept and which exceeded monthly management fee, then delay payment to owner by 2 months. The utilities had also not been turned on after the tenants moved out, leaving the ** and refrigerator without power for a week and a half. For too long, property management has been something to endure, not enjoy. Note that complaint text that is displayed might not represent all complaints filed with BBB. The worst management company ever! It's August and still not fixed/replaced. I moved out of a Great Jones Managed apt. Hi there, we appreciate your honest review. I won't ever use them again! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If they didn't have breed restrictions they wouldn't have so many houses on the market. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. A better term of the services would be a rent collector (provided they actually do their job to place a tenant which after 4 months they've failed to do). After tenants leave, Great Jones requested to do repairs to make my condo "livable" again so they can list it for rent. By way of, sink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. Do not use this company for any property management for your rental properties.Plus. they had NO IDEA that a squatter was in my property. We have requested our move out team to process the security deposit as soon as possible. They are money-hungry and the property managers themselves are impossible to get ahold of. I paid my rent on time except for last month in September 2022 when great jones treated me me horribly. Ive lived here 2 yrs and haved enjoyed my home! If you could provide more information to us, we would be more than happy to try and make this situation better. We also ensure all reviews are published without moderation. Business Profile Great Jones Florida, LLC Property Management Contact Information 7575 Dr Phillips Blvd STE 225 Orlando, FL 32819-7225 Get Directions Visit Website Email this Business (407). Employer verification letter Make sure it is on company letterhead, signed by supervisor stating the following: First two (2) pages of last years tax returns, Most recent bank and investment statements if any, Copy of drivers license, passport or other legal identification. So residents can love where they live. SO TERRIBLE DO NOT RENT FROM THEM!!! Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Stl area they only have cardboard houses. DO NOT WASTE YOUR TIME. They will not respond to your emails or calls and if youre lucky enough to get someone on the phone its with a third party company that has nothing to do with Greenville and has limited knowledge about any of the properties. Great Jones acted quickly and the service provider they chose was awesome and good at what they do. If you are being relocated by your company and need a guarantor, you should check with Human Resources to see if the company is willing to provide one. Our Field Operations Team is on the ground managing the appreciation of your property's value and your residents' decision to renew their lease in your home year after year. HQ Phone (239) 232-8416 Company Great Jones Alex Vercheski Current Workplace Alex Vercheski has been working as a Manager, Property at Great Jones for 4 years. Theyve overseen $4B+ in rental real estate for the countrys largest REITs, including helping drive Waypoint Homes reinvention of renting.. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. Once my tenant moved in in March of 2022, repeat maintenance calls were conducted by Great Jones without my knowledge totaling more than $2,000, some for the same repeated problems and others for issues which were never fully resolved or poorly repaired. Thats right they charging me fees when theyre no longer managing the property. I will give great jones a chance to fix this the right way for once and be fair to good previous tenant that was treated wrong by you all. So I requested the information needed to complete my application. My experience with GJ was quite literally the worst interaction I have ever had with a company. Date of experience: April 25, 2022. I was a tenant of Great Jones for 3 years. Quality property management for the state of Wisconsin. After he found out about it, it was fixed the very next day. We would like to have a better understanding about your experience. Everything was destroyed by tenants and they paid nothing. And in mid-2021, we joined forces with Roofstock, the leading online platform for single-family rental investing, to expand our services and provide access to new investment opportunities; learn more. We rented a property from Great Jones property management on Oct 27, 2018. Our founders have previously built leading digital products for millions of modern consumers. Hi Brandi, we appreciate your honest review. Unfortunately, based on the information provided, we are having difficulty locating you in our system. She was charged for a service that never took place. We are very sorry to hear about the issues you are experiencing. Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. great jones greatjones co great jones florida llc great jones ltd jones property management llc jones realty llc Great Jones Global Presence We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. If Great Jones truly completed all the work they purport then they must provide before and after pictures as proof the work was completed. Our focus? This resulted in a leak that then damaged the vanity and my tenant had to request a subsequentvisit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. This was confirmed by my tenant. They responded with a phone call saying my lease was not renewed. Thank you for your time and assistance. Again I am requesting before & after picture for each service request. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will reach out to you directly and do our best to resolve this with you. After terminating them as my property managers due to a lack of effort and constant displays of incompetence. Hi Elisandro Feliz Matos, we appreciate your honest review. Complaint: ******** Cleaning, repainting all walls, cleaning/ replacing carpet, buying new washer and dryer as tenants took my old washer and dryer away, plumbing repair, countertop replacement, blinds, door stops, etc. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We also ensure all reviews are published without moderation. Horrible company with the worst customer service I have ever experienced in my life. So I left the property "Rent Ready". Great customer service, fast response times for an out of state company, easy application submission, and overall great experience! That took a month. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Application fees ($50 - $350) Criminal and Credit Check Fee ($50 - $150) Brokerage fee, if applicable. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. It has been 4 nights. We paid first,last,and security. My property is located in **********, ** which is where Great Jones operated as my property manager and is why I submitted the complaint there. Had continuously been watching a property for it to be open for applications and applied within hours of the home going live online. Great Jones decided that it is much easier to charge owner than tenants as they already left. Left four voicemails. I have explained that the man did no work and they kept saying different things to make it seem that its our doing for the bill. We have not been successful after multiple attempts (emails and phone calls). Told my mother she should get a new washer and disconnected a hose that was too tight for my ELDERLY mother to take off. They used security deposit to pay for last month rent, so any damage caused by tenants were not covered. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Hi Suezett, we appreciate your honest review. Verification can help ensure real people write reviews about real companies. Notable mention: They also have had more turnovers in their staff than any company Ive ever seen. Here are 8 tips for writing great reviews. I recently visited my property in person and saw the poor workmanship with my own eyes and provided a few sample pictures with this complaint. I havent received from Greatjones no information they are unprofessional & scammers. Great Jones 11 reviews Claimed Property Management Edit Closed 8:30 AM - 5:30 PM See hours See all 9 photos Write a review Add photo Location & Hours 1026 Jay St Ste B29 Charlotte, NC 28208 Serving Charlotte Area Get directions Edit business info Amenities and More Accepts Credit Cards Accepts Cryptocurrency Women-owned Open to All Property Management Service - Fort Myers, FL. The washer hose is attached to this. Thanks for everything. See details. Rent and bills were still due though. Run Run from this place as fast as you can. We would like to have a better understanding about your experience. I would highly advise against getting any business with Great Jones. Literally the worst rental company in Greenville dont waste your time. I am a current resident. Hi Kathy Robinson, we appreciate your honest review. Customer Reviews are not used in the calculation of BBB Rating. OAKLAND, Calif., Aug. 25, 2021 /PRNewswire/ -- Roofstock, the leading end-to-end online platform for single-family rental (SFR) investing, today announced it has acquired property management. Chevrolet_Peety, thank you for sharing your positive experience! (15% of the annual rent). Please let us know if you received the final funds. This company uses the cheapest contractors to do any repair which means no quality or warranty. So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. I had a terrible experience with my previous company, where as Great Jones is a very professional run organization.So far, I've had great experience and I highly recommend them to any investors looking for a property management company for their real estate investment. I am rejecting this response because of the following: Please see dates of attachments. I hate this establishment I would never recommend anyone to live in any houses owned or managed by Great Jones they should be call called horrible Jones. I applied for rental assistance. They are doing the bare minimum but the infestation continues to grow and is causing risk to our health and wellbeing. Hopefully this subject can be rectified ASAP. After notifying the maintenance service they were able to contact the vendor and get it rescheduled.The repair was done timely and corrected with no follow-up. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 667 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website 1-star Filter Sort: Most relevant BR Brenda 1 review US Mar 23, 2022 Verified Problems not resolved Problems not resolved. Save your money and sanity! Hahahaha. We rented our property from January 2020-July 2022. Our local on-the-ground teams are experienced service professionals who support our owners and residents by making their lives as easy as possible. Grace Property Management. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Great Jones was so easy to rent from. They kept my deposit. Corporation that owns the property and acts as if they arent involved with actually making the poor choices residents have to suffer with. I don't know if Great Jones is in this fraudulentscheme but as my property manager it is their duty to verify completion of work. Great experience Ive had a wonderful experience with Great Jones as all of the customer reps were very helpful and Mr. Pasquale the leasing officer was amazing . Where the organization is headquartered (e.g. I emailed numerous times my concerns and my concerns of the morality and legality of taking applicants fees knowing the property is not available for rent with no similar options in the area, and being non responsive to even help to find a property. The General Manager (GM) functions as the professional-in-charge of the specific asset (s) under management . My entire house has been backed up for 3days and counting! Hi there, we appreciate your honest review. Great Jones was acquired by Roofstock last year I believe which is a company based in *******. By way of example, the bathroomsink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. From vintage to luxurious, along with the quality . Our management was switched to Great Jones later in 2020, so we dealt with the company for almost 2 years. Sincerely,*******************************. I left this home in better condition with upgrades to many parts of the house. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Browse all of our available rental listings, Or contact our leasing team: Unfortunately, based on the information provided, we are having difficulty locating you in our system.

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