We were TOLD Our unit would increase in value. We called housekeeping and they eventually came up to clean it up.Counters were filthy as well.After housekeeping left the room , I asked my wife to check the bed sheets. We have yet to receive a response.Heed my warning, dont become an owner of Marriott Vacation Club! Plan your next vacation and share the fun. We explained that we were not interested in any further sales as we are on a very tight schedule with our vacation. Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. 14806241000. Eat at Mauka Makai, lounge by a rejuvenating pool with island platforms or work out in our WestinWORKOUT Fitness Studio. Only opened April 15, 2017. What really makes us mad is that we are retired and now our maintenance fees are more than the taxes on our home which is crazy. Don't do it regardless what you are offered unless it's free. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. Aloha gyg2449,We are so happy to hear that each trip with us brings you new memories. Valet couldn't find our car one day. ConciergeRecommends, Fantastic dive sites abound off Maui. Warning: This site requires Javascript to function properly. DIDN'T FIND WHAT YOU WERE LOOKING FOR?Tell us a little more so we can add your activity in the future. 808-662-6300 The get their act together in the future.More. We were told we were going to learn about all the additional perks and benefits. That seemed strange as there seemed to be almost o o e else around. As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Raise a glass at these homegrown breweries. My team members and I are truly local experts. We have provided names, dates, and examples of the outright misrepresentations on the sales table.The Myrtle Beach office, told us that anyone in our family or as deemed by us, would have access to our benefits. Terms & Conditions | They sell the package but then never answer the phone to actually book the dates! Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. That seems a little odd given the price you're paying for this property. WHAT? We tried to combine our Marriott and Westgate timeshares under one account for our convenience at Interval International. Resorts in the United States, U.S. Virgin Islands, and Puerto Rico. You will be able to view the locations of the cabanas and casabellas and reserve directly from this website. Clean, fresh and not to overwhelming. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. These opinions do not necessarily represent the views of Booking.com. Marriott Vacation Club Pulse at The Mayflower, Washington, D.C. Marriott Vacation Club Pulse, New York City, Marriott Vacation Club Pulse, San Francisco, Marriott Vacation Club Pulse, South Beach, Marriott Vacation Club at Surfers Paradise, Marriott Vacation Club at The Empire Place, Marriotts OceanWatch Villas at Grande Dunes, Sheraton Lakeside Terrace Villas at Mountain Vista, The Ritz-Carlton Club and Residences, San Francisco, The Westin Los Cabos Resort Villas Baja Point, The Westin Desert Willow Villas, Palm Desert, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Mission Hills Resort Villas, Palm Springs, The Westin Princeville Ocean Resort Villas, The Phoenician Residences, The Luxury Collection Residence Club, Scottsdale, Food & Beverage outlets, including pool bars, Marketplaces, and other similar venues, Outdoor public spaces where social distance of 6ft/2m cannot be maintained, Individuals with a health or medical condition that prevents them from wearing a face covering, Individuals who are actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication, Individuals who are eating or drinking and seated at a food establishment on property (Individuals will be required to wear a face covering while moving around the food establishment and until they are seated at their table. The Westin Nanea Ocean Villas Vistana Signature Experiences Rentals Details: Web45 Kai Malina Parkway, Lahaina , Hawai'i 96761 , United States 808-662-6300Check in: 4 p.m. Instead they agents pressured my daughter to call and convince me that we needed to do this and they had her sign the paperwork that day even though I had not yet agreed to this. They conveniently did not provide us with the contract until after the legal cancellation period. Next time they offer me something VIP I dont know its just a ploy. Check out some of our favorite top Maui picks for ideas on how to plan your trip. And the best part, kids 17 and younger stay for free. Taxes and fees that are shown are estimates only. We have been misled or lied to by salespeople several times. A few weeks before I discovered that the two bedroom suite was actually a hotel room and not suitable for two couples. | American Express. I am furious that my wifes vacation starts off with her washing your dishes.Two days later my son and his wife arrived and wanted to shower in the lock out room bathroom. The views are terrific, the facilities are modern and luxurious, the on-site restaurants offer delicious food! 2 Resales from $5,000, 41 Rentals from $983/night This make no sense because anyone can go online and book a room at the same resort for an additional hundred dollars or so more per night. Plus my annual fees are coming up soon, and I got Butkus for my purchase. The check in went smoothly and both the valet and front desk were friendly and professional as was the concierge. When we went to breakfast the next morning we were told we would have to wait 15 minutes for a table even though there were many empty and clean tables and it was a buffet. Time Share sales people are snakes. Our very first vacation with Marriott using our points and it was horrible, they customer service was horrible and a when asked for a supervisor to call me back - no one ever did! You will be subject to the third partys terms and conditions and privacy policy. Northside Park has something fun for the whole family! Lacked customer service. Days! We rented cabanas at $150 per day for two days ( non refundable) when we made our reservations only to find out on arrival they were on the back side of the pool with a wonderful view of the backs of poolside chairs and people's backs and bald heads. Please dont include personal, political, ethical, or religious commentary. Good food but terrible service!!! Well, that was an outright lie. Visit hotel website >. You have been entered for a chance to win 10,000 Starpoints. Reviews are most valuable when they are original and unbiased. Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. Accompany your . Westin Nanea offers furnished villas featuring flat-screen TVs, fully equipped kitchens and washer/dryer. Checkin:4p.m. | Ate at the pool bar. The wait staff was attentive and the buffet was delicious. The MVC manager Brittany was very rude and not helpful. They would not allow us to do this, and said we should have purchased vacation insurance. All Owners and guests must be physically present at check-in to verify their quarantine exemption status through the Hawaii Safe Travels website. We rented cabanas at $150 per day for two days ( non refundable) when we made our reservations only to find out on arrival they were on the back side of the pool with a wonderful view of the backs of poolside chairs and people's backs and bald heads. I own 4 weeks of timeshare (3 weeks Phuket and 1 week Las Vegas). Checkout:10a.m. Find more info about the property in the questions and answers. All lies. ReadMore, Astonishing magic with a Maui flair. We DID NOT cancel - the resort cancelled! We have owned for about 20 years. We are sorry to hear of your disappointment and would like the opportunity to speak with you to address your concerns. Beach Services Reservations are required at Marriott's Aruba Surf Club (ipoolside.com) Concierge Fitness Center Fitness Class Hot Tub (s)/Spa (s) Whirlpool spas are open from 7 a.m. to 8 p.m. daily. Guests are required to show a photo ID and credit card upon check-in. Own a timeshare at The Westin Nanea Ocean Villas? Again, lack of staff and prior training are the issue here. The infinity pools give bathers a sense of continuity with the ocean that is 200 feet below the Westin bluff. It was not clearly explained that we would be paying recurring annual fees on top of our monthly fees. Free WiFi, Mastercard, I will be sure that Iris, Carolyn, Jess, & Burton are recognized for their service excellence. My team members and I are truly local experts. This was a huge burden both emotionally and financially. Patient & knowledgeable, informing us of places to go & things to see in Maui. Set on twenty-six acres of lush, tropical land and infused with a variety of Hawaiian design elements, The Westin Nanea Ocean Villas blends a top-notch vacation experience with the authentic history and culture of Hawaii. They (Westin & Marriott) have received my money on time but are unwilling to provide the status and benefits theyve promised. Approximate prices in EUR for a 1-night stay, The Westin Nanea Ocean Villas, Ka'anapali is located between North Kaanapali Beach and the mountains of West Maui. This villa has a king bed in a private bedroom as well as a sofa bed in the main living space. Situated on 16 acres of Maui's North K'anapali Beach, The Westin Nanea Ocean Villas is designed to provide a relaxing haven replete with culturally inspired programs and authentic Hawaiian experiences. Enjoy the essence of the Valley Island while recharging at Ho'ola Spa and experience transformative Hawaiian spa treatments with indigenous, botanically derived products. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Located on 16 acres of Maui's famous North K'anapali Beach, The Westin Nanea Ocean Ocean Villas puts you at the center Mauis fun filled local activities and events as well a variety of world-class amenities right outside your villa door. | Phone:808-662-6300 The ROI on the $50,000 that we paid is not there and we are hearing that they are constantly raising their annual maintenance fees. To Marriott, You are holding our timeshare hostage:1) You have either ILLEGALLY PAID DUES TO VACATION CLUB AGAINST OUR WISHES which is what Interval International says it looks like you did.2) OR you have LIED to us and YOU DID NOT RELEASE OUR TIMESHARE from your Vacation Club. There's no capacity for cribs at this property. H----- @ ------(as in your files) I CANNOT BE EXPECTED TO WAIT FOR A CALL BACK IN DAYS. Please be aware that in some locations, misrepresenting a pet as a service animal is a misdemeanor and may result in a monetary penalty and/or imprisonment. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). We were wrong. This is a time share operation. Aloha. Last Name is required. The Westin Nanea Ocean Villas, Ka'anapali, 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, Hawaii, USA, 96761, On-Site Parking daily fee : $25 USD | Valet Parking fee : $30 USD | Electric Charging Stations : 1 Daily fee: $25 USD. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. I am a Marriott hotel user, and have Titanium Elite status. 45 Kai Malina Pkwy The Westin Nanea Ocean Villas, Lahaina, Maui, HI 96761-8414 +1 808-662-6300 Website Closed now : See all hours See all (12) Ratings and reviews 59 RATINGS Food Service Value Details CUISINES American, Bar Meals Lunch, Dinner FEATURES !Such a scene is unimaginable.No hotel should be aloud to operate at this standard. ReadMore, Challenge yourself amid dramatic views. Explore an array of The Westin Nanea Ocean Villas vacation rentals, including houses, private villas & more bookable online. | The Westin Las Vegas Hotel, Casino & Spa. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. WestinNaneaVillas, The Westin Nanea Ocean Villas at The Westin Nanea Ocean Villas, Ka'anapali, responded to this review, Ryan M, Front Office Manager at The Westin Nanea Ocean Villas, Ka'anapali, responded to this review, The Westin Nanea Ocean Villas, Ka'anapali. The manager Mr Pedro Vargas took three more days to finally contact me. 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Vacation with Confidence: Our Next Level of Clean. We were met with a complete lack of respect on all fronts. We found this unacceptable after traveling 4000 miles expecting a better view. Please note: any rate that includes breakfast is for 2 guests only. Welcome to The Westin Ka'anapali Ocean Resort Villas North Escape into beauty and tranquility at our Maui beach resort A truly unforgettable getaway awaits you at The Westin Ka'anapali Ocean Resort Villas North. It had residue of Pizza or sauce from previous guests. From world-class snorkeling to excellent surfing, The Westin Nanea Ocean Villas offers guests access to an amazing array of things to do on the island. SCAM. ReadMore. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. At this point I just wanted to get unpacked and get a shower after a long trip! This year is the worse vacation season we've ever seen. He told me that yes there would be an offer and I let him know I was not interested and would not attend a meeting. Find the perfect place to stay and get the exact condo accommodation you choose. ReadMore, See spectacular volcanic activity. We also discovered that in addition to our points, we would have to pay a substantial amount out of pocket. Our experience with Marriott Vacation Club started when my husband received a call offering us a free trip to Orlando. ReadMore, The ultimate descent from the top. Make the most of your Maui getaway with a vacation package at a Marriott hotel and resort, from the captivating The Ritz-Carlton Maui to Marriott's Maui Ocean Club, rising over the . Unless youre looking to be trapped into debt and letdowns avoid Marriott timeshare. This recommendation is in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts operate. We look forward to your return. Seems repairs eeded to bbe made. Plus, my Bonvoy status should be titanium rather than platinum. PLEASE JUST FIX THIS SCREW UP PROMPTLY and email me to that effect.Its a pretty telling thing when your own members cannot get an issue taken care of in a timely manner per telecon. This property has made significant efforts and financial commitments toward becoming more sustainable by subscribing to one or more third-party sustainability certifications. The Westin Nanea Ocean Villas, Ka'anapali is a vacation ownership beach resort located in Lahaina, once the royal capital of Maui Loa. Though the resort offers a wonderful escape from the world, we keep you connected with complimentary wireless High-Speed Internet Access in all villas. Nice.My CASE NUMBER is # - - - - - - with MARRIOTT:NOTE TO SUPERVISOR: DEAR SUPERVISOR, PLEASE JUST EMAIL ME REGARDING THIS ISSUE AND YOUR FIX. Marriott Vacation Club International. Privacy & Cookie Statement | We then contacted Rhonda Robinson, Owner Advocate, and eventually the Director of Customer Advocacy, Carla Smith. Discover the best of this farming region. I was shocked, totally different than the what I was told by my salesperson in Nanea. Most recently (Aug 30, 2022) I contacted Marriott to "bank" my time / points and got a message stating that "all lines were busy" and was offered a callback. Not to mention the cabanas are side by side only four feet apart. The pool is open during the summer season and offers water slides, a splash pad, shade umbrellas . ReadMore, Catch some of the best fishing anywhere. Inu has a multitude of culinary offerings of food and cocktails to refresh and refuel you for the day ahead. more. Questions about the accessible facilities and services offered should be directed to the resort at 808-662-6300. The villa room, a 2 bedroom with full kitchen and living area and lanai was very nice. Guests go online to book their hotel rooms, their cabana, & various guest services, with full integration in place. The pool bar provides a relaxing setting to enjoy oceanfront views, cocktails and lighter fare. Marriott has been very difficult to work with and have lied to us on multiple occasions regarding our timeshare. Reserve now! We went to the pool bar as the restaurant was closed. Visit hotel website >. The biggest issue at the moment are the restaurants and restaurant staff. This has been one of the most frustrating and costly experiences which we regret. He turned out to be a valet arking attendant. The full service restaurant is not open. The full service restaurant is not open. Marriott was unable to work with us to allow us to shorten our stay or even just stay the night at their resort on the night of our wedding. Find out how we combat fake reviews. Service animals that perform work or tasks are welcome at this resort, but family pets are not permitted. There is no opportunity to rent out the unit since we cannot even use the timeshare when we want to travel AND, since they have now told us that this has zero resale value, there is no opportunity to sell it back. The truth is this was a high pressure timeshare upgrade presentation and the Nanea agents pushed her to agree to upgrade and basically triple the amount we had been paying. There are four gorgeous pools for quiet soaking, active fun and swimming, and entertaining the kids. AccessibilityStatement, Accessible guest rooms with 32 wide doorways, Accessible route from public entrance to accessible guest rooms, Self-parking facility, van-accessible spaces, Meeting room(s) with assistive listening devices, Valet parking for vehicles outfitted for drivers in wheelchairs. When I spoke to you, Marriott, I told your rep we had NEVER used the Vacation Club, nor did we care to do so in the future. For poolside lounging, bar service or a more casual all-day dining experience in Lahaina, visit Inu Pool Bar for lunch or dinner. I WAS ASSURED THIS HAD BEEN DONE MY LAST ENDLESS TELECON WITH YOUR COMPANY. The best activities fill up quickly. Amenities include a 10,000 square foot lagoon- style pool with an upper pool, children's pool and play area, two plunge . Its unsanitary! Amazing customer service, brand new resort! A thrilling descent down a famous crater. Enjoy dining near the water in one of Lahaina's finest eateries offering fresh breakfast dishes sure to please your palate. I wish we would have never purchased into Marriott Vacations. Companies can ask for reviews via automatic invitations. Seems repairs eeded to bbe made. Westside Pool,specializing in apartment swimming pool maintenance since 2001. Health officials and medical experts have recommended, among other things, that individuals engage in physical distancing. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. Your real feelings show in that NOBODY can live long enough to get past the outer ranks of salespersons to a LIVE SUPERVISOR to remedy this mess. Find unique souvenirs, snacks, toiletries and everything else youll need to make your stay memorable and fun. 3 Resales from $55,000. A hui hou! Plus, my Bonvoy status should be . Come and join us under the sea and greet Mermaid Kealohi for a mermazing experience. Upon checking into our room my wife discovered that the microwave was not cleaned. It looks like the rate you selected is not available. Travel photos and stories(and upload your own). ReadMore, See the sunrise by bike or motorcoach. Exclusive on-site provider with the only homes meeting the AAA four diamond designation at Honua Kai since 2012. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Their interest rate is 10.99% and the high maintenance fees are due even if you dont use the timeshare, even during COVID. It is amazing to think that a company as large as Marriott Vacations Worldwide (and the at least 5 more brands they operate under) that our letter sent to a Senior Leader would result in a form letter equating to to bad, so sad, call an 800 number. At the end of the day a king-size Westin Heavenly Bed ensures deep, undisturbed sleep with multiple layers of refreshing down bedding. ReadMore, Discover a charming island favorite. They would have access to Disney World specifically through Sheraton. Your spacious one-, two- or three-bedroom villa comfortably accommodates up to eight adults in as much as 1,470 square feet. iPoolside centralized inventory manager eliminates all double bookings. The property reserves the right to pre-authorize credit cards before arrival. Please complete all fields. if the writer is claiming to be someone else). One of the most beautiful views on Earth. Iris, Carolyn & Burton were excellent concierges. Email address is required. How they lure you into these presentations is with promises of gifts, and telling you that the meeting only lasts about 90 minutes. Repair, Remodel, REO We were set to check in on 10/11/22 and had wedding plans on 10/16/22 on Marco. Chat is only available when logged in and within 90 days of your arrival date. All Rights Reserved. Cookie Settings | We also later found out that our children would be responsible for the mortgage and maintenance fees upon our passing. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage.

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